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Harris R. — Crafting the New Conversational Speech Systems
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Íàçâàíèå: Crafting the New Conversational Speech SystemsÀâòîð: Harris R. Àííîòàöèÿ: Soundly anchored in user centered design and natural language studies, this supremely practical book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research - in HCI, dialogue design, pragmatics, linguistics, lexicography, conversation analysis, computational linguistics, and cognitive and social psychology - Randy Allen Harris outlines the principles of how people use language interactively, and illustrates every aspect of design work
ßçûê: Ðóáðèêà: Ðàçíîå /Ñòàòóñ ïðåäìåòíîãî óêàçàòåëÿ: Ãîòîâ óêàçàòåëü ñ íîìåðàìè ñòðàíèö ed2k: ed2k stats Ãîä èçäàíèÿ: 2004Êîëè÷åñòâî ñòðàíèö: 624Äîáàâëåíà â êàòàëîã: 30.12.2007Îïåðàöèè: Ïîëîæèòü íà ïîëêó |
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Ïðåäìåòíûé óêàçàòåëü
Conceptual category strategy, definition of 525 Conceptual habitability see “Habitability.” Conceptual pact, definition of 525 Concordance 191 194 195 Concordance, definition of 525 Conditional relevance 130n Conditions, felicity, definition of 530 Confidence, definition of 525 Confirmation, definition of 525 Connected word, recognition, definition of 525 Connective cohesion 163 172 177—179 180 Connective cohesion, definition of 524 Consideration, agent design and 346 Consideration, behind choosing voice interfaces 219 Consistency, heuristic, evaluation and 506 Consonants 48n Constituency, agent design and 341—343 Constituent interrogatives 95 Constitutive acts 103 104 108—111 121 Constitutive acts, definition of 108—109 525 Constrained variability 346 472 Constrained variability, agent design and 345 Constrained variability, dialogue and 440—442 Construction, utterance 298 Constructs, grammatical, commonly used, determining 287—291 Content extraction 55n Content words, definition of 525 Context, speech and 434 Continuity 262 Continuous word, recognition, definition of 525 Contrary to experience 198n Contribution graph see “Contribution model.” Contribution model, definition of 525—526 Control, dialogue 103n Conventional sequencing, among schema for take-out/delivery phone ordering service 457 Convergence, definition of 526 Conversation 18—20 28 38 127—158 Conversation analysis (CA) 28 38 102n 129n 130n 137n Conversation analysis (CA), definition of 523 526 Conversation, dialogic pairs and 129—137 Conversation, dialogue management and 128—129 Conversation, groundskeeping and 143—157 Conversation, turns and 137—143 Conversational ground see “Ground.” Conversational maxims, definition of 526 Conversational model 19 Conversational pragmatics 78—87 (see also “Conversational maxims.”) Conversational User Interface (CUI) see “Voice interfaces.” Cooperation 121 Cooperative principle 79 Cooperativity problems 497 Corpora, definition of 526 Corpus 25 199 Corpus, Bank of English 196n Corpus, building of 269—275 Corpus, definition of 526 Corpus, tagging of 274—275 Corpus, voice-interface 297 Correct rejection 351 Credentials, interaction architect and 226—227 Credentials, interactive-dialogue writers and 231 Credentials, lexicographer and 228—229 Credentials, quality assurance prime and 234 Credentials, soundscape designer and 232—233 Credentials, usability prime and 235 Crisis, collaborative 28 Criteria, grounding 421 Criteria, grounding, definition of 532 Criteria, grounding, dialogue and 381—383 Criticality of task 262 421 Criticality, information 421 CRM see “Customer Relationship Management (CRM).” CSP see “Computer Speech (CSp).” CTI see “Computer-Telephone Integration (CTI).” Cue words, boundary 54n CUI see “Conversational User Interface (CUI).” Customer database, existing, openings for callers from, dialogue and 446 Customer Relationship Management (CRM), definition of 526 Customized interactions 422 Cut-through see “Turn overlap.” Danis, Catalina 381 Danish Dialogue System 478n DARPA see “Defense Advanced Research Projects Agency (DARPA).” Data gathering, discourse model and 269—274 Data, computed dedicated to capture and logging of Wizard of Oz and 484 data, gathering 250—261 Data, tabular 422 Data, tabular, voicing 409—411 Data-gathering 262 Database, computer dedicated to Wizard of Oz and 483 Database, customer, existing, openings for callers from, dialogue and 446 Datafields for deposit in design lexicon for banking register 277 288 DBCI see “Dialogue-Based Collection of Information (DBCI).” De Mille, Cecil B. 429 Declarative acts, definition of 526 Declarative dialogue acts 109 110—111 Declaratives 104 121 Defense advanced research projects agency (DARPA) 526 Deletion error, definition of 527 Deletions, dialogue and 349 Demands, resource, Wizard of Oz and 512 Density strategy, definition of 527 Density, lexical 420 Density, semantic, speech and 433 Dependencies, sequencing and 454—458 472 Deposit, datafields for, in design lexicon for banking register 277 288 Deposit, drop-down menu of audio files for 279 Design 29 201—519 308n Design lexicon for banking register, datafields for deposit in 277 288 Design specification, interactive 471 Design specification, static 469 Design, aesthetic, heuristic evaluation and 506—507 Design, embodied-agent 340n Design, iterative 238 Design, minimalist, heuristic evaluation and 506—507 Design, mixed-initiative 156n Design, participatory, definition of 539 Design, specifying 468—471 472 design, user-centered 547 Design, voice interaction see “Voice interaction design.” Design, voice-interface 340n Designer, armchair 23 Designer, soundscape 232—233 240 Designing Interactive Speech Systems 478n Designing turns, scripting and 436—449 Detail, escalating, definition of 529 Developing dialogue 472 development process 240 Diagnosing slippages, dialogue and 372—379 Dial, voice, definition of 548 Dialect 318—322 346 Dialect, definition of 527 Dialing, voice-activated see “Voice dial.” Dialogic pairs 129—137 130n 158 Dialogic pairs, definition of 527 Dialogic pairs, dialogue-management 132 Dialogic pairs, task-management 131 Dialogue 4 19 30 221 347—422 Dialogue act cluster, definition of 523 Dialogue acts 94 94n 101—107 111n 120n 124 Dialogue acts into speech 444—445 Dialogue acts, declarative 109 110—111 Dialogue acts, definition of 527 Dialogue acts, expressive 109 110 Dialogue acts, flow-regulating 138—143 Dialogue control 103n Dialogue flow, definition of 527 Dialogue initiative see “Initiative.” Dialogue management 128—129 158 Dialogue management acts 103 104 121 Dialogue Management System (DMS) see “Dialogue Manager (DM).” Dialogue Manager (DM) 25 Dialogue Manager (DM), definition of 527 Dialogue studies, natural 265n 300 Dialogue studies, natural, definition of 537 Dialogue, automatic telephone 4 Dialogue, definition of 527 Dialogue, development of 472 Dialogue, development of scripting and 426—453 Dialogue, directed, definition of 528 Dialogue, errors and slippages and 348—356 Dialogue, hotel-booking 296 Dialogue, legacy and 417—419 Dialogue, pre-existing sources and 409—417 Dialogue, prevention and 356—364 Dialogue, repair and 365—409 Dialogue, task-driven spoken 297 Dialogue, travel-arrangements 290 291 294 Dialogue, writing 429—436 Dialogue-Based Collection of Information (DBCI), definition of 526 Dialogue-management acts, definition of 527 Dialogue-management, dialogic pairs 132 Dialogue-tree system, definition of 528 Dictation 213n diction 28—29 38—39 189—200 Diction, agent design and 339—340 Diction, definition of 528 Diction, lexical friends and relatives and 196—198 Diction, proper 39 Diction, shaping, dialogue and 449—451 Diction, usage and 191—196 DICTIONARY 26 Dictionary, definition of 528 Dictionary, discourse model and 276—278 Dictionary, Sherlock 298 Dictionary, versus thesaurus 281—282 Digital format, voice-interface lexicon and 297 Dimensionality, speech and 434 Directed dialogue, definition of 528 Directive acts, definition of 528 Directive prompts, definition of 528 directives 104 121 Directives, system 104 Disambiguation, definition of 528 Discount usability, engineering 478 Discourse analysis, definition of 528 Discourse coherence 162 162n Discourse cohesion 162 164 Discourse model 30 221 Discourse styles, gender-based 316n 317n 318n Discourse, definition of 528 Discrete word recognition see “Isolated word recognition.” Disinterest, principle of 328 Disourse model, building 265—300 Disourse model, collecting appropriate vocabulary and 268—287 288 Disourse model, determining commonly used grammatical constructs and 287—291 Disourse model, discovering effective interaction patterns and 291—296 Display, information, voice interfaces and 212—213 Distribution, turn, definition of 547 DM see “Dialogue Manager (DM).” DMS see “Dialogue Management System (DMS).” Dobroth, Kate 201 348 503n Dolittle, Eliza 315 Double-pronunciation entry for GUI 280 Doyle, Sir Arthur Conan 428 Drafting 482n Drexler, K. Eric 223 DTMF see “Dual Tone Multiple Frequency (DTMF).” Dual Tone Multiple Frequency (DTMF) see “Keypad interfaces.” Dumais, Susan T. 296 361 419 Dumas, Joseph S. 250 Duration of task 262 Dybkjaer, Hans 20 407 Dybkjaer, Laila 12 20 407 Dysfluencies, definition of 528 Earcon, definition of 529 Echo cancellation, definition of 529 ECU see “Environmental Control Unit (ECU).” Effective interaction patterns, discourse model and 291—296 Efficiency of use, heuristic evaluation and 506 Eisenberg, Anne 209 Elaborating knowledge scripts 472 Elaborating script 428 Elaboration 262 ELIZA 274 Ellipsis 71 Ellipsis, definition of 529 Ellipsis, linguistic see “Linguistic ellipsis.” Ellipsis, referential coherence and 180 ELVIS see “EmaiL Voice Interactive System (ELVIS).” EmaiL Voice Interactive System (ELVIS) 187 Embodied agent work 340n Emergent genres 21 Emotion 346 Emotion, agent design and 336—339 Empathy, data gathering and 253 262 Enablement, relational coherence and 170—172 173 Endpoint, definition of 529 Endpointer, definition of 529 Engineering, discount usability 478 Engineering, natural language, definition of 537 English, American see “American English.” English, Standard American and Standard British, lexical differences between 320 English, Standard American and Standard British, syntactic differences between 320 Enrollment see “Training.” Entailment 71 Entailment, definition of 529 Entrain see “Priming.” Entrainment, lexical see “Priming.” Entry, discourse model and 285—287 Envelope, reach, definition of 541 Environment, task 262 Environment, testing, Wizard of Oz and 490 512 Environmental Control Unit (ECU), definition of 529 Ergonomics, agent design and 309 346 Error cascade see “Error spiral.” Error prevention 506n Error spiral 421 Error spiral, definition of 529 Error spiral, dialogue and 355—356 Errors 506n Errors, cascading see “Error spiral.” Errors, collision see “Collision.” Errors, competence see “Task slippages.” Errors, deletion, definition of 527 Errors, dialogue and 348—356 Errors, known 420 Errors, recognition 506n Errors, recognition, definition of 541 Errors, recognition, dialogue and 349—351 Errors, recognition, segmentation 350 Errors, rejection 351 Errors, spoke-too-soon 353 370—371 420 Errors, substitution, definition of 545 Errors, unknown 420 Errors, user 506n Escalating detail, definition of 529 Ethics, usability testing 491n Ethnolect see “Dialect.” etiquette 273n Evaluation, heuristic 505—507 Evaluation, iterative see “Iterative evaluation.” Even-point scales 258n Exchange structure 130n Exchange, definition of 530 Expanded prompt, definition of 530 Expanding, slippages and 399—406 expansion 122 421 Expansion, definition of 530 Expectations, unrealistic 306n
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