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Brown L., Gravely J. — Using Microsoft CRM
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Название: Using Microsoft CRMАвторы: Brown L., Gravely J. Аннотация: A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid deployment, ease of use, and integration with Microsoft Office and Microsoft Great Plains' back-office solutions, increasing information reliability, employee usage and productivity.
Язык: Рубрика: Технология /Статус предметного указателя: Готов указатель с номерами страниц ed2k: ed2k stats Год издания: 2003Количество страниц: 552Добавлена в каталог: 14.10.2007Операции: Положить на полку |
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Предметный указатель
knowledgebases, searchable, Customer Service component KPIs (Key Performance Indicators) 2nd languages, WSDL (Web Servcies Description Language) languages, WSDL (Web Services Description Language) languages, XML (Extensible Markup Languge) documents, creating Launch in App Mode key (web.config file) launching, Web sites lead conversion Lead Management lead management, marketing (business processes) Lead Management, user data imports 2nd 3rd lead routing, workflow rule Lead screen Lead template Leads 2nd 3rd 4th 5th Leads, converting 2nd 3rd Leads, status less than sign (<) levels, cost levels, customer service processes Liberty Alliance license keys 2nd 3rd License Manager 2nd License tab licenses, users licensing 2nd 3rd 4th 5th licensing, configuration editions 2nd 3rd licensing, user, concurrency 2nd licensing, user, named 2nd linking, objects to Activities linking, objects to Notes linking, users Links page, customization links, Appointment links, customization 2nd links, eResource links, In Progress links, Insert Conditions links, resources, online communities links, Show All Announcements lists, Actions lists, active, records, exporting lists, active, records, printing Local (Business Unit) Access Level logging logs, change looping workflow 2nd MA (Marketing Automation) Mail [See also email] mail merge 2nd 3rd 4th 5th mail merge, options mailboxes, Exchange mailbox Mailing Labels option (mail merge) Main view, customizing ManagedOps.com, Inc. Management [See also change management] management, account, marketing (business processes) 2nd management, activity, Customer Service component management, activity, Sales;component management, campaign 2nd management, campaign, Overture Software management, campaign, Pop Art management, campaign, YellowBrick Solutions management, case, Customer Service component management, case, customer service processes 2nd management, change management, B2B (business-to-business) exchange 2nd 3rd management, change management, B2B (business-to-business) exchange, Web services 2nd 3rd management, change management, B2B (business-to-business) exchange, Web services (.NET) management, change management, B2B (business-to-business) exchange, WSDL (Web Services Description Language) management, change management, BPI (business process integration) management, change management, Internet 2nd management, change management, IT (Information Technology) 2nd management, change management, wireless devices 2nd management, communication activity (customer-centricity business processes) management, competitor, marketing (business processes) management, contact management system, sales processes management, contact, marketing (business processes) 2nd management, content management, corporate, contributor role management, customer, marketing (business processes) 2nd management, Lead Management, user data imports 2nd 3rd management, lead, marketing (business processes) management, marketing list management management, opportunity, marketing (business processes) management, opportunity, Sales;component management, order management, Sales component management, performance, customer service processes management, pipeline management, workflow rule management, queue management, risk, pilot/prototype projects management, sales force (customer-centricity business processes) 2nd management, sales literature management (customer-centricity busness processes) 2nd Managers [See also KB (Knowledge Base) Manager] managers, Customization Transport managers, Customization Transport Manager managers, Deployment managers, Deployment Manager 2nd 3rd 4th managers, Deployment Manager, accessing managers, Deployment Manager, Attributes 2nd 3rd 4th 5th 6th 7th 8th 9th managers, Deployment Manager, Entity Mapper 2nd 3rd 4th managers, Deployment Manager, License Manager 2nd managers, Deployment Manager, nodes 2nd managers, Deployment Manager, publishing configurations 2nd 3rd managers, Deployment Manager, Schema Manager 2nd managers, Deployment Manager, Server Manager managers, Deployment Manager, User Manager 2nd managers, License Manager 2nd managers, Query Manager 2nd 3rd 4th managers, Sales Territory Manager 2nd managers, Schema managers, Schema Manager 2nd managers, Server Manager managers, Template Manager 2nd 3rd 4th managers, User Manager 2nd managers, Workflow 2nd managers, Workflow Manager 2nd 3rd 4th managers, Workflow Manager, change status workflow managers, Workflow Manager, manual workflow managers, Workflow Manager, Rules versus Sales Processes 2nd managers, Workflow Manager, workflow, assigning managers, Workflow Manager, workflow, creating managers, Workflow Manager, workflow, triggering 2nd manual rules, workflow manual workflow Mapped Entities tab 2nd mapping, business processes 2nd mapping, conversion mapping mapping, data mapping mapping, entity values 2nd mapping, fields mapping, objects 2nd mappings, creating 2nd mappings, CRMSO Maps [See also Navigation Map] market strategists market strategy, B2B (business-to-business) exchange 2nd 3rd market strategy, B2B (business-to-business) exchange, Web services 2nd 3rd market strategy, B2B (business-to-business) exchange, Web services, .NET market strategy, B2B (business-to-business) exchange, WSDL (Web Services Description Language) market strategy, BPI (business process integration) market strategy, Internet 2nd market strategy, IT (Information Technology) 2nd market strategy, wireless devices 2nd Market timing 2nd Marketing 2nd marketing (business processes) Marketing Automation (MA) Marketing Competence Web site Marketing Consumer Information File (MCIF) Marketing Encyclopedia (Sales Literature) 2nd marketing product managers Marketing Professional role marketing sandbox marketing, account management (business processes) 2nd marketing, campaigns, tracking marketing, competitor management (business processes) marketing, contact management (business processes) 2nd marketing, contributor role marketing, customer management (business processes) 2nd marketing, customer-focused marketing, direct email 2nd marketing, evolution marketing, front-office marketing, lead management (business processes) marketing, Lead Management, user data imports 2nd 3rd marketing, mail merge marketing, Marketing Encyclopedia (Sales Literature) 2nd marketing, marketing list management (business processes) marketing, one-to-one marketing, opportunity management (business processes) marketing, requirements Marketplace markets, Corporate CRM, analytic applications markets, Corporate CRM, customer information 2nd markets, Corporate CRM, Data Warehousing 2nd 3rd markets, Corporate CRM, reporting 2nd markets, CRM 2nd markets, CRM, competitors 2nd 3rd markets, dynamics 2nd markets, Microsoft Reseller Partner Channel 2nd markets, mid-sized business solutions markets, resources markets, small business solutions markets, use case MBF (Microsoft Business Framework) 2nd MBS (Microsoft Business Solutions) MCIF (Marketing Consumer Information File) media, field sales media, Internet Menu Bar (home page) menus, custom menus, File, mail merge merge replication Messages [See email] Messaging Port/Distribution List field Meta data METABASE database Metamorphosis International Web site methods, Create methods, HtmlEncode methods, Page Init() methods, Run, Section 1 2nd methods, Run, Section 2 methods, Run, Section 3 methods, Run, Section 4 2nd 3rd Microsoft Microsoft .NET Microsoft bCentral Microsoft Business Framework (MBF) 2nd Microsoft Business Solutions (MBS) Microsoft Business Solutions CRM Microsoft CRM Sales for Outlook [See CRMSO] Microsoft CRM settings (Settings and Administration tool) Microsoft Gold Certifided Partner Program for Hosting and Applications Services Microsoft Great Plains Microsoft HYPERLINK Outlook, shortcut bars Microsoft Management Console (MMC), Deployment Manager Microsoft Message Queuing (MSMQ) 2nd 3rd Microsoft Office, Integration component Microsoft Outlook Client Microsoft Outlook, access Microsoft Outlook, integration Microsoft Outlook, objects, mapping 2nd Microsoft Outlook, synchronization, Sales component Microsoft Outlook, toolbars Microsoft Reseller Partner Channel 2nd Microsoft SQL Desktop Edition (MSDE) Microsoft SQL Server 2000 [italics] mid-sized businesses, solutions middle-out implementation models, CRM projects middleware tools, data, transforming migration, Great Plains 2nd migration, Scribe Migrate, availability migration, Scribe Migrate, connectivity migration, Scribe Migrate, customer data Millionaire Eagles Web site MIS (Senior Technical Analysts), contributor role Miscellaneous tab 2nd Mixed-mode trees MMC (Microsoft Management Console), Deployment Manager Mobile Portal 2nd 3rd 4th 5th Mobile Portal, installing model corrections Models [See also process model] models, best guess models, business processes, building (customer-centricity) models, best guess models, business processes, validating (customer-centricity) models, best guess [edit quotes] models, building (process model integration) models, best guess [edit quotes] models, validating (process model integration) models, business process models, business, customer-centricity models, change management models, diamond models, fluidity, change management models, implementation, CRM projects models, implementation, OLTP (online transaction processing) models, partnership model, business cases models, partnership model, business requirements models, partnership model, component design 2nd models, partnership model, construction models, partnership model, implementing models, partnership model, project scope models, partnership model, strategic vision models, partnership model, testing 2nd models, partnership model, user model models, swim lane process models, user model, partnership model models, viewpoint analysis models, interviews models, viewpoint analysis, business models (customer-centricity) models, viewpoint analysis, business processes (customer-centricity) 2nd 3rd moderators, online communities modes, native, snapshot replication modules, Customer Service 2nd 3rd 4th 5th monitoring, business performancing monitoring MSCRM database MSCRMDistribution database mscrm_msde database MSDE (Microsoft SQL Desktop Edition) MSDE databases MSMQ (Microsoft Message Queuing) 2nd 3rd MtmlEncode method multifield search (c360 SearchPac) 2nd 3rd Name field (Contract Templates) named user licensing 2nd names, Organzation naming, schema fields naming, server databases naming, Service Contract Templates National Change of Address (NCOA) Native mode trees native mode, snapshot replication Navigation [See report navigation] Navigation Map 2nd Navigation Pane (home page), Quick Create navigation, Quick Launch customization 2nd Navision 2nd NCOA (National Change of Address) Net 2nd Net ($) field (Contract Line Items) NET, business exchange integration NET, customer personalization integration NET, distributed computing
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