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Jacob N. Ч Intercultural Management
Jacob N. Ч Intercultural Management

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Ќазвание: Intercultural Management

јвтор: Jacob N.

јннотаци€:

Any company operating across culturally different contexts has a need for intercultural management, whether the cultural differences are "external" (e.g. different regional cultures) or "internal" (e.g. differences in company culture). With the number of companies falling into this category, it is not surprising that intercultural management is an area of increasing importance to both academics and practitioners.Nina Jacob analyses the key topics of intercultural management, covering areas such as: organizational structure; corporate strategy, communications; core values; knowledge management; conflict resolution; and expatriate management. While academically rigorous, the book is grounded in practice. There are questions and discussion topics throughout, and each chapter opens with a case study of a global company and its approach to intercultural management. Companies studied include Credit Suisse, Nestlé, BMW, IBM and the International Red Cross. A CD-ROM containing supplementary material accompanies the book.


язык: en

–убрика: Ёкономика и финансы/

—татус предметного указател€: √отов указатель с номерами страниц

ed2k: ed2k stats

√од издани€: 2003

 оличество страниц: 256

ƒобавлена в каталог: 20.08.2007

ќперации: ѕоложить на полку | —копировать ссылку дл€ форума | —копировать ID
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ѕредметный указатель
Acer      161
Action consistency      116
Action planning      123Ц124
Adaptation      134
Adler, Gordon      227Ц228
Adler, Nancy      83
Advertising      141Ц144
Aeroflot      102
Afghanistan      180Ц187
Andersen Worldwide      174
Andersen, Marie      223Ц224
AOL      166Ц168 172Ц173
Argentina      84
Argos Europe      228
Arnett, Peter      174Ц175
Articulation      156
Ashbridge Management College      48
Attitudes      228Ц229
Attitudes to corporate culture      200Ц201
Attitudes to ethics      197Ц199
Bahrain      225Ц227
balanced scorecard      124Ц125
Bartlett C.      5 10 43 145
Bata Shoe Company      15
BDA China      166
BEA      161
Belgium      84 188Ц190 203
BMW      79 95 118Ц123 126 129 139
BMW, International Management Training Group      119Ц121
BMW, Thailand      119Ц121
BMW, УglocalizationФ      118Ц123
Boersma, Nienke      187Ц190
Boethius, Suzanne      208 218
Booz Allen      164Ц165
Booz Allen, Knowledge-On-Line (KOL)      164
Boston Scientific      96
British Petroleum (BP)      113Ц114 133 223
British Petroleum (BP), Уmulti-cultural action pointsФ      113Ц114
British Telecom      197
business relationships      74Ц75 81Ц82
Business schools      68Ц69 199 222Ц223
Business strategy      135Ц136 see
Canada      84
Cheong, J.C.      3
China      12 84 219
China, advertising, and      143
China, Internet, and      165 167Ц168
Clinton, Bill      12
Coca-Cola      130Ц132
Collardi, Boris      26 29 31 32 33
Communication      8Ц9 19 53Ц85 see
Communication, cross-cultural      66Ц69 70Ц71
Communication, explicit      73
Communication, infrastrucuture      80
Communication, intercultural      72Ц80
Communication, knowledge      155Ц157
Communication, non-verbal      84Ц85
Communication, relationships      81Ц82
Competitiveness, influences on      136Ц137
conflict resolution      9 180Ц296
Conflict resolution, attitudes to corporate culture      200Ц201
Conflict resolution, attitudes to ethics      197Ц199
Conflict resolution, case studies      180Ц187 194Ц195
Conflict resolution, cultural conflict      201Ц206
Conflict resolution, management styles      201Ц203
Conflict resolution, neighbouring countries      187Ц190
Conflict resolution, strategy      199Ц200
Conflict resolution, techniques      191Ц193
Conflict resolution, Wills resolution      204Ц206
Conoco      218
Contextual competence      202
Contingency approach      39Ц40
Copernicus Project      26Ц33 36Ц38 43 164 222 see
Core values      8 82 85 86Ц117 224
Core values, cultural ties      98Ц102
Core values, integrationist perspective      115Ц116
Core values, intercultural management      96Ц98
Core values, McDonaldТs      98Ц102
Core values, national cultures, and      107Ц114
Core values, Nestle      86Ц95
Corporate culture      93Ц94 107Ц108 112Ц113 122 128
Corporate strategy      7 118Ц149
Corporate strategy, advertising, and      141Ц144
Corporate strategy, case studies      118Ц123 130Ц132
Corporate strategy, core objectives      127
Corporate strategy, country manager, and      144Ц148
Corporate strategy, intercultural management      125Ц129
Corporate strategy, problems with global strategy      133Ц137
Corporate strategy, transnational aspects      123Ц125
Corporate strategy, transnational collaboration      129Ц130
Corporate strategy, transnational model      145Ц146 147Ц148
Counselling      215Ц216
Country manager      144Ц148
Cranfield School of Management      48Ц49
Credit Suisse      21Ц33 37Ц38 43Ц44 see
Credit Suisse, Global Private Banking Centre      26
Cross-Cultural Adaptability Inventory (CCAI)      209Ц212 223
Cross-cultural training      219
Cultural conflict      201Ц206
Cultural imperialism      18
Cultural integration      140 185Ц186
Cultural skills      13
Cultural synergy      83
Culture      see also УCorporate cultureФ
Culture, differentiation by country      3 108Ц113
Culture, differentiation by society      73Ц74
Culture, ethnic      128
Culture, industry      128
Culture, knowledge management, and      179
Culture, neighbouring countries      190
Cusick, Mary      194Ц195
Customer-driven culture      138
databases      158 see
Daugman, John      162
DEKA Research      162
Delta Airways      140
Development agencies      194Ц196
Development agencies, cultural components      196
Diageo Corporation      176Ц179
Diageo Corporation, Change Management Team      176Ц179
Digital Corporation      49
Digital home entertainment products      169Ц171
Diversity      1Ц2
du Pont      218
e-Bay      166
e-mail      80 176 177
Electronic bulletin boards      174
Elespuru, Elizabeth      144Ц145 146Ц147
English      17 78 see
English, business schools      68Ц69
English, lingua franca      9 67Ц69
Environmental protection      91Ц92
Ethics      197Ц199
Ethnicity      1 13Ц14
Ethnorelativism      79
Europe, cultural aspects      48Ц50
Europe, Royal Dutch Shell      51Ц52
European Union      48
Expatriate management      207Ц234
Expatriate management, case study      207Ц219
Expatriate management, elements of      221Ц226
Expatriate management, family life      217Ц218
Expatriate management, organizational support      223Ц226
Expatriate management, pre-assignment orientation      222Ц223
Expatriate management, selection      221Ц222
Expatriates      220Ц221
Expatriates, gaining acceptance      230Ц234
Expatriates, returning home      229Ц230
Expatriates, women      226Ц227
External environment      197Ц198
Fact-based decisions      138
Ferraro, G.P.      73Ц74
Finland      84
France      141Ц142
Franchising      130
GE Medical      175
Geertz, Clifford      82
Gender differences      2
General Electric      39
Geo-centrism      17 126Ц127
Germany      18 79 84
Germany, advertising, and      143
Ghoshal, S.      5 10 43 145
Global area division      41
Global brand positioning      139
Global functional division      42Ц43
Global managers      3Ц4 12 72 79 80 82 197 199Ц202 237
Global managers, contextual competence      202
Global managers, family life      217Ц218
Global managers, intercultural management skills      98
Global managers, language skills      75Ц76
Global product division      40Ц41
Global strategy      133Ц140
Global strategy, local adaptation      137Ц140
Globalization      196Ц197
Graig Ship Management      219Ц220
Groupthink      48
Gulf War      174
Hall Edward      73 74
Hayashi Ryozo      163
Hofstede Geert      3 12 46 107Ц112
Hofstede Geert, cultural map      111
Holonic network      37Ц38
HSBC      148
Human resource management      2Ц3 7Ц8
Hungary      84
IBM (International Business Machines)      41 108 146 164 203
IBM (International Business Machines), case study      150Ц159
IBM (International Business Machines), Global Services      168Ц169
IBM (International Business Machines), staff rewards and compensation      175
IBM (International Business Machines), Training Laboratory      150 154
IBM (International Business Machines), University Relations Team Worldwide      152
Immelt, Jeffrey      175
IMP Group Limited      102Ц106
Independent and Counselling Services Ltd (ICAS)      207Ц219
Independent and Counselling Services Ltd (ICAS), case studies      213Ц218
Independent and Counselling Services Ltd (ICAS), Employee Assistance Programme (EAP)      207Ц208
Independent and Counselling Services Ltd (ICAS), Expatriate Connections      208
India      8 11 12 17 130
India, advertising, and      144
Integrated network      42Ц43 see
Intercultural management      9Ц10
Intercultural management, activities      6Ц9
Intercultural management, communication, and      53Ц71
Intercultural management, conflict resolution      180Ц187
Intercultural management, definition      1Ц3
Intercultural management, distinctive features      11Ц14
Intercultural management, expatriate management      207Ц234
Intercultural management, historical development      3Ц6
Intercultural management, implementation issues      15Ц19
Intercultural management, implications for administrators      236
Intercultural management, implications for policy makers      235Ц236
Intercultural management, knowledge management      150Ц179
Intercultural management, objectives      14
Intercultural management, organizational structure, and      21Ц52
Intercultural management, strategy      118Ц149
Intercultural management, training      76Ц78
Intercultural relationships      81Ц82
International business      9Ц10
International Committee of the Red Cross (ICRC)      180Ц187
International development agencies      see УDevelopment agenciesФ
Internet      165Ц168 173
Intranet      164Ц169
Italy      84
Jaguar      78Ц79
Japan      134Ц135 163 224 233
Japan, advertising, and      142
Japan, cultural aspects      46Ц47 96Ц97
Japan, cultural conflict with United States      200Ц201
Japan, low-context society      73
Japan, management styles      203
Japan, Ministry of International Trade and Industry (MITI)      163
Japan, Royal Dutch Shell      50
Jensson, Dr Philippe      150 151 152 157 158
Jonishi, Asa      200
Kamen, Dean      162
Kellenberger, Jakob      180
Kentucky Fried Chicken      130 147
Knowledge articulation      157 158
knowledge management      8 150Ц179
Knowledge management, case study      150Ц159
Knowledge management, definition      159Ц162
Knowledge management, intranet      164Ц169
Knowledge management, leadership      176Ц179
Knowledge management, media, role of      171Ц173
Knowledge management, problems with ignoring      162Ц164
Knowledge management, transnational corporations      173Ц175
Knowledge workers      160
Korea      76 84
Kortright, John      231Ц234
Kyocera Corporation      200
LaFarge      147
Lai, Jimmy      171 172
Language      8Ц9 172 see
Language, training      78Ц79
leadership      2 7 203Ц206
Leadership, competencies      58Ц62
Leadership, European style      205
Leadership, knowledge management      176Ц179
Leadership, transformational      48
Learning organization      2 7 95
legend      167Ц168
Levine, Gerald      168
Lycos Asia      16
Malaysia      84
Management styles      16Ц17
Management styles, cultural conflict, and      201
Management styles, ethical basis/perspective      198Ц199
Management styles, European      76Ц77
Management styles, participative      16Ц17
Market sensing capabilities      138
MBA courses      68Ц69
McDonaldТs      98Ц102 103 105 107 130
McDonaldТs, core value      116
McDonaldТs, training techniques      101
Media      171Ц173
Meeting Place      80
Mentoring      223Ц224
Mercedes-Benz      79 120 175
Mexico      231Ц234
Mitsui      224
Mobil Corporation      67
Monod, Jean-Michel      181 182 186
Moscow Aerostar      102Ц106
Murdoch, James      172
National Aeronautics and Space Organization (NASA)      112Ц113
National culture      see УCultureФ
Nationalism      17Ц18
Nestle      11 17 41 72 82 85 86Ц95 97 110 112 116 222 224
Nestle, Brazil      65
Nestle, case studies      53Ц71 86Ц95
Nestle, core values      88Ц89 116
Nestle, Corporate Business Principles      87 88
Nestle, Management and Leadership Principles      54 56Ц57 69 88 95
Nestle, New Zealand      57 60Ц65
Nestle, Nigeria      65
Nestle, Philippines      57 58Ц60
Nestle, selection of personnel      87Ц88
Nestle, Vietnam      89Ц92
Netherlands, The      84 188Ц190
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