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| Piskurich G.M. (ed.) — The AMA Handbook of E-Learning: Effective Design, Implementation, and Technology Solutions |
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| Ïðåäìåòíûé óêàçàòåëü |
Organizations and barriers to learning 108—109
Organizations, culture and e-learning 19—22 33—34 72—73 347
Organizations, cutting edge companies 18—21
Organizations, downsizing 75
Organizations, internal marketing of e-learning 349—350
Organizations, social systems, strengthening of 109—110
Organizations, support for e-learning 92—93
Organizations, technological status see Technology of organization
Orientation of learners for e-learning 340—341
Orientation of learners for synchronous program 279—280
Ott, R. Lyman 49
Outline for course in needs analysis 50—51
Outline for course, example of 67—69
Outsourcing see also Vendors
Outsourcing, business factors in 232—233
Outsourcing, content factors in 235 237
Outsourcing, cost factors 133 138
Outsourcing, front-end analysis 230—231
Outsourcing, internal versus outsourced projects 138—139 146—147
Outsourcing, maintenance strategy 141—142
Outsourcing, personnel factors in 233—234
Outsourcing, potential vendors, requirements for 143—144
Outsourcing, pros/cons of 132—137 236—237
Outsourcing, Request for Information (RFI) 238—239
Outsourcing, Request for Proposal (RFP) 143 145—146 238 240—243
Outsourcing, technology factors in 234
Paint Shop Pro 324
Parametric optimization, timeline 14 15
Pareto approach, e-learning planning 17
Participant list view, synchronous e-learning 121
Partnering, and performance improvement 363—364
Pathlore, learning management system (LMS) vendor 164
Pay and play system 145
Peer knowledge committees 348—349
Peer learners 331
Perception 219
Performance improvement 361—372 see
Performance improvement and partnering 363—364
Performance improvement, and e-learning 362 371—372
Performance improvement, assessment phase 364
Performance improvement, implementation of interventions 367—368
Performance improvement, intervention plan 364—365
Performance improvement, measurement of improvement 368—370
Performance improvement, performance solutions actions 366—367
Performance problems, causes of 365
Phillips, Vicky 337 352
Phone bridge (audio-conferencing) 284
Photographs versus illustrations 187
Photographs, file format 188
Photographs, software tools 188—189
Piper, Travis 131 149
Pirie, Chris 330
Piskurich, George 1 10
Placeware 283
Planning grid, repurposing materials 293—295
Plateau Systems 307
Plug-ins, functions of 9
Plug-ins, types of 332
PNG file format 188
portals see also Learning portals
Portals, enterprise information portals (EIP) 154 210
PowerPoint, as graphics generator 195 196
Prahalad, C.K. 308
Presentation products 258 259—262
Presentation products, examples of 260—262
Presentation products, instructional outcomes 260
Presentation products, purposes of 260
Presentation view, complexity of 326
Presentation view, synchronous e-learning 121
Primelearning.com 338
Process model 319—320
Process modelers, role of 435
Producers, role of 278—279
Production value, and Webcasts 198
Programming 323—326
Programming language, universal management platform (UMP) 167
Programming, authoring 324—326
Programming, design document 323
Programming, storyboards 323
Project plan, in recommendations document 54—55
Proprietary systems, learning management system (LMS) 157
Quality Standards for Evaluating Multimedia and Online Courseware 346
Questionmark 219
Ratings, e-courses by independent evaluators 345—346
Re-branding, LMS feature 161
Re-branding, universal management platform (UMP) 167—168
readiness see also Learners/learning
Readiness for e-learning 72—74
Readiness for synchronous e-learning 272—274
Recommendations document, assessment strategy 53
Recommendations document, audience analysis 52
Recommendations document, background information 52
Recommendations document, business case for e-learning 79—82
Recommendations document, communication strategy 54
Recommendations document, cost recommendations 55
Recommendations document, delivery strategy 53—54
Recommendations document, executive summary 52
Recommendations document, instructional strategy 53
Recommendations document, maintenance strategy 54
Recommendations document, presentation of 55—56
Recommendations document, project plan 54—55
Recordings, synchronous e-learning 125—126
Registration, of learners 331
Repurposing materials and reduction in assignments 296—297
Repurposing materials and technical skills 297—298
Repurposing materials, community building 300—301
Repurposing materials, course map 298—299
Repurposing materials, evaluation of system 302
Repurposing materials, planning grid 293—295
Repurposing materials, repurposed course building 301—302
Repurposing materials, team approach 295—296
Repurposing materials, versus redesigning 292—293
Request for information (RFI) 238—239
Request for Information (RFI), information included in 238—239
Request for Information (RFI), review of submittals 239—240
Request for Proposal (RFP) and outsourcing 143 145—146 238 240—243
Request for Proposal (RFP), information included in 145—146 241—242
Request for Proposal (RFP), synchronous e-learning 276
Request for Proposal (RFP), vendor selection 240 243
Request for Proposal (RFP), Webcast request in 197—198 200
Resistance to e-learning 82—83
Resistance to e-learning, response to 82
Resource area, design of 262
Return on investment (ROI) 43—44 233
Return on investment (ROI), direct and indirect ROI 44
Return on investment (ROI), forecasting of 80
Reusable learning objects (RLO) 164
Reveals, Webcasting 199
Rewards, to motivate learners 341—342
Richardson, Carole 291
Risks, identification of 80—81
Saba 164 431
Scalability, LMS feature 153
Scalability, universal management platform (UMP) 167
Scenarios models 414
Script writing, nonlinear 435
Script, for Webcasts 198—199
Security, firewall 9
self-assessments 262
Self-directed learning 89—91
Self-Directed Learning Readiness Scale (SDLRS) 92 98
Self-directed learning, learner attitudes 90—91
Self-directed learning, learner habits 91
Self-directed learning, learner traits 89—90
Setaro, John 309
Shank, Patti 325
Shareable Content Object Reference Model (SCORM) 155 156 194
Simulation adapters 435
Simulation graphic artists 436
Simulations 413 425—426 428 434
| Singh, Harvey 117 130 163 308
Site design, graphics 184—190
Skeptics corner 263—264
Skill procurement 436
Skills-gap analysis 159
SkillScape 217
Skillsoft 217 348
Skillview 217
slide shows 261
SmartForce 211 338 348
Social surroundings, and learners 331 342—343
Soft skills and e-learning 13 32
Soft skills and synchronous e-learning 276 282
Soft skills, tools for 282
Software and learner competence 355—356
Software, evaluation criteria 358—359
Software, evaluation for system 354
Software, installation of 354—355
Software, training for use of 356
Software, upgrades 357
Software, vendor support 356—357
Sparta, Paul 307
Standards and vendors 246—247 251
Standards, learning management system (LMS) 154—158
Standards, Webcasting 194
Steady state companies and e-learning 21 33
Steady state companies, values of 19—20
Steinbrecher, Sabine 377 382
Storyboard writer, hiring tips 147
Storyboard writer, role of 139—140 323
Streaming audio/video see also Audio Video
Streaming audio/video, meaning of 8
Studio, for Webcast 200—201
Style sheets, cascading style sheets (CSS) 186
Subject matter experts (SMEs), expertise of 46—47 279
Sun Microsystems, learning management system (LMS) vendor 153
Surveys for needs analysis 47—50
Surveys, delivery formats 48
Surveys, example of 57—67
Surveys, synchronous e-learning 125
Synchronous e-learning and soft skills 276 282
Synchronous e-learning and synchronous e-learning 120
Synchronous e-learning tools, administrative interface 126
Synchronous e-learning tools, agenda tool 122
Synchronous e-learning tools, application sharing 123
Synchronous e-learning tools, breakout room 125
Synchronous e-learning tools, content markup 122
Synchronous e-learning tools, content/presentation pane 121
Synchronous e-learning tools, online assessments 125
Synchronous e-learning tools, participant list view 121
Synchronous e-learning tools, recording/playback 125—126
Synchronous e-learning tools, surveys/polls 125
Synchronous e-learning tools, text-based chat 124 125 284
Synchronous e-learning tools, video feature 124
Synchronous e-learning tools, Voice over IP (VOIP) 122 284
Synchronous e-learning tools, Webcast 193
Synchronous e-learning tools, white boards 123
Synchronous e-learning, audience analysis for 280—281
Synchronous e-learning, benefits of 39 120—121
Synchronous e-learning, classroom features 284
Synchronous e-learning, coaching 128
Synchronous e-learning, collaborative work 128
Synchronous e-learning, definition of 8 118 271
Synchronous e-learning, e-conferences 119
Synchronous e-learning, e-meetings 119
Synchronous e-learning, help desk 128
Synchronous e-learning, implementation plan 274—275
Synchronous e-learning, increasing effectiveness of 126—127
Synchronous e-learning, learner participation 122
Synchronous e-learning, matrix of synchronous features 275—276 281
Synchronous e-learning, organizational readiness for 272—273
Synchronous e-learning, orientation for learners 279—280
Synchronous e-learning, Request for Proposal (RFP) 276
Synchronous e-learning, situations for best use of 280—281
Synchronous e-learning, training team 276—280
Synchronous e-learning, vendors for 283
Synchronous e-learning, virtual classroom 120
Synchronous e-learning, virtual office hours 128
T+D 85
Teaching, definition of 257
Teams see Training team
Technology of organization and blended learning project 313
Technology of organization and e-learning implementation 21 39—40 73 192—193
Technology of organization as barrier to learning 107—108
Technology of organization in needs analysis 58—60 65
Technology of organization, technical readiness of learners 88—89
Telephone access, user support 333
Text-based chat 124 125 284
Text-conferencing see Chat
THINQ Learning Solutions 309 431
THINQ Learning Solutions, learning management system (LMS) vendor 164
Thompson, Robert 375 378 382
Threaded discussion, pros/cons of 176—177
Time code (SMPTE) 204
Time savings, and e-training 78—79
Tobin, Daniel 348
Toolbook II Assistant 325
Toolbook II Instructor 325
Towers Perrin 375 380 382 385 386
Trainers and e-training characteristics 22—23
Trainers, future view for 415—416
Trainers, readiness for e-learning 73
Trainers, team approach see Training team
Trainers, transition to e-learning 142—143
Training and Development list-serv, rating/ranking of e-courses 346
Training Media Review 22 35—36
Training team 139—143
Training team and repurposing materials 295—296
Training team for synchronous training initiative 276—280
Training team, hiring tips 147—148
Training team, impact on e-learning process 106—107
Training team, leadership of 322
Training team, lifecycle of 41 42
Training team, members of 41 139—141 233 278—279
Training team, outsourced team 135—137
Training team, steering team, members of 105—106
Trainseek 212
Transition states 36
Turmel, W. Wayne 373 391
Underwood, Kara 349—350
Universal management platform (UMP) 165—168
Universal management platform (UMP) and localization 166—167
Universal management platform (UMP), architecture of 165—166
Universal management platform (UMP), components of 166
Universal management platform (UMP), development platform 167
Universal management platform (UMP), scalability 167
Universal management platform (UMP), transition to 168
Universal management platform (UMP), user interface 167—168
University Model, asynchronous e-learning 256
Usage anthropologist 436
User interface 110—112
User interface as barrier to learning 110—111
User interface, beneficial design for 111—112
User support, continuous support node 332
User support, design of structure for 332—333
User support, round-the-clock coverage 333
UserActive 221
Varian, Hal 153
VClass 283
Vendors see also Outsourcing Request
Vendors and customization 247 430
Vendors and future development 249
Vendors of learning content 217
Vendors, categories of 430
Vendors, cost factors 250
Vendors, criteria in choice of 16
Vendors, global learning vendors 431
Vendors, industry presence of 248
Vendors, interactive samples of 246
Vendors, maintenance contract with 251—252
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