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Mattison R. Data Warehousing and Data Mining for Telecommunications
Mattison R.  Data Warehousing and Data Mining for Telecommunications









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: Data Warehousing and Data Mining for Telecommunications

: Mattison R.

:

..first comprehensive guide to provide practical, step-by- step directions for designing and delivering data- warehousing and mining applications in a telecommunications environment.


: en

: /

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ed2k: ed2k stats

: 1997

: 273

: 17.06.2006

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ACCESS      88
Access, area      84
Access, SPSS and      240
Access, tool types      88
accounting      see Finance and accounting
Acquisition      8586; see also Data warehouse environment Telecommunications systems
Acquisition of multiple platforms      86
Acquisition, area      84
Acquisition, job streams      86
Acquisition, process of      85
Acquisition, right of service      5455
Activation      5758; see also Telecommunication
Activation, operational efficiency      109
Activation, value propositions      104
agents      1819 88 97
Agents, defined      1819
Agents, enterprise intelligence systems      219
Air/marine services      4
Alerts (PowerPlay)      125126
Alignment, computer system      7274
Alignment, information system      7172
Alignment, organizational      39 50
Alignment, problems      43 74
Alignment, symptoms      7476
Alignment, value chain      6871
Ameritech      235237
Ameritech, Consumer Services division      235
Ameritech, paperless online service tracking (POST)      235237
Ameritech, sales report problem      235236
Ameritech, Seagate Holos reports      236237; see also Seagate Holos
Analysis of variance (Anova)      132
Analytical mining      130131
application layers      89 90
AreaCodeInfo      157
Basic trade area (BTA)      164165
Billing data      see also STATlab
Billing data by boxplot and interaction tools      186
Billing data, polar diagram of      186
Billing data, visualization      184185
Billing systems      5859; see also Telecommunications systems
Billing systems, changing      76
Billing systems, functions of      75
Billing systems, management      58
Billing systems, operational efficiency      109
Billing systems, value propositions      104
Billing systems, shared      36
British Telecom      229235; see also Seagate Holos
British Telecom, computer-based training (CBT)      232
British Telecom, data cleansing      234
British Telecom, flexible architecture      233234
British Telecom, Flexible Interactive Reporting Environment (FIRE)      231234
British Telecom, Information Builders Focus product      230
British Telecom, Information Junction (IJ)      234
British Telecom, Interactive and Reporting Information System (IRIS)      230 233
British Telecom, project rationale      230232
British Telecom, training      232
Broadband, defined      8
Broadband, services      4
Building      see also Data warehouses
Building, all-at-once advantages      80
Building, cost-justified approach      8992
Building, summary      9293
Building, dump and run model      8183
Business as knowledge transformation      28
Business of telecommunications      2
Business units, allocating to value chain      6678
Business units, consumer category model      68
Business units, geographical model      68
Business units, line of business-based      68
Business units, list of      67
Business units, profit center      68
Business units, special, creation of      68
Business, 20th century theory of      27
Business, acquiring right to do      5455
Business, core systems in      29
Business, focusing on      214215
Business, intelligence      see Enterprise business intelligence
Business, operations      62
Business, strategic options      10
Business, technological innovation and      9
Business, customer is king orientation      1011
CableInfo      157
CART      144
Cellsite analysis      159162
Cellular      4
CellularInfo      157
CHAID      144 240
Channel management warehouses      101
CHURN/CPS      187196
CHURN/CPS, components      191
CHURN/CPS, defined      189
CHURN/CPS, eight-step guided analysis      193
CHURN/CPS, function of      189
CHURN/CPS, guided analysis module      189 190
CHURN/CPS, implementation cycle      193
CHURN/CPS, implementation steps      194
CHURN/CPS, implementing      191193
CHURN/CPS, payback types      190
CHURN/CPS, preventive CPS      190
CHURN/CPS, proactive CPS      190191
CHURN/CPS, user profiles      194196
CHURN/CPS, using      193196
CHURN/CPS, value of      189191
Cluster analysis      134135
Cluster analysis in SPSS      134; see also Descriptive statistics
Cluster analysis, results      135
COGNOS PowerPlay      see PowerPlay
Coin phones      3
Computer systems, alignment of      7274; see also Information systems
Computer systems, business functions and      2930
Computer systems, customer service      60
Computer systems, functions of      210
Computer systems, inventory of      22
Computer systems, value chain alignment      7274
Consumer category models      68
ContourInfo      157
Cost-justified approach      8992
Cost-justified approach, application layers      89 90
Cost-justified approach, defined      89
Cost-justified approach, development/construction and      92
Cost-justified approach, organization/prioritization and      9192
Cost-justified approach, value propositions and      9092
Cost-justified approach, vision development and      9091
creation      see also Telecommunications system
Creation, activities      54
Creation, value propositions      103104
Credit, management      6162
Credit, value propositions      99100
CSQlab      206207; see also STATlab
CSQlab, control charts      207
CSQlab, defined      206
CSQlab, environment      206
Customer intimacy      108 129141
Customer Profile System (CPS)      187; see also CHURN/CP
Customer Profile System (CPS), preventive      190
Customer Profile System (CPS), proactive      190191
Customer service      5961; see also Telecommunications systems
Customer service, call routing and scheduling system      103
Customer service, calls      60
Customer service, computer systems      60
Customer service, departments      60
Customer service, geographical information and      158
Customer service, operational efficiency      109
Customer service, value propositions      100
Customer services, activating      5758
Customer services, setting up      57
Customer-based warehouses      99
Customers, activity of      34
Customers, as king      1011
Customers, contacts, tracking      3334
Customers, knowledge of      11
Customers, relationship with      61
Data accessibility      179181
Data analysis glossary terms      254256
Data discovery tools      19 88 98
Data discovery tools, defined      19
Data discovery tools, enterprise business intelligence      220
Data management      1617
Data management, from knowledge point of view      31
Data management, glossary terms      251154
Data Mining      13 1820
Data mining, agents      1819
Data mining, analytical      130131
Data mining, categories      1819
Data mining, data discovery      19
Data mining, field of      18
Data mining, OLAP      19
Data mining, query/reporting tools      19
Data mining, Seagate Holos      228
Data mining, statistical analysis tools      19
Data mining, statistics and      239
Data mining, value delivery and      9698
Data mining, visualization      19
Data mining, Web-based discovery      19
Data redundancy      16 17
Data reporting      185187
Data transport services      3
data warehouse      see also Data warehouse environment
Data warehouse environment, access area      84 88
Data warehouse environment, acquisition area      84 8586
Data warehouse environment, functional components of      8489
Data warehouse environment, operational infrastructure      84
Data warehouse environment, physical infrastructure      84
Data warehouse environment, storage area      84 87
Data warehouse, alternative      37
Data warehouse, architecture      39
Data warehouse, building      7993
Data warehouse, channel management      101
Data warehouse, construction of      37
Data warehouse, cross-silo      34
Data warehouse, data basements vs.      87
Data warehouse, environment components      8489
Data warehouse, global model      3845
Data warehouse, immediate value      47
Data warehouse, infrastructure design      8084
Data warehouse, mini      47
Data warehouse, organizational alignment      39 50
Data warehouse, stepwise construction      49
Data warehouse, special purpose      37 38
Data warehousing      13; see also Data warehouses
Data warehousing, alternative      7677
Data warehousing, as migration path      77
Data warehousing, background      1418
Data warehousing, defined      1718
Data warehousing, effective solutions      26
Data warehousing, history of      1416
Data warehousing, importance of      18
Data warehousing, physical implementation of      40
Data warehousing, principles      17
Data warehousing, real world      169209
Data warehousing, revolutionary nature of      17
Data warehousing, rule of thumb      46
Data warehousing, theory      32
Data warehousing, USCC      xvi
Data warehousing, value-chain driven      12
DATAboard      183184 187 207208;
DATAboard, calculations      208
DATAboard, defined      207
DATAboard, reporting objects      207
DATAman      203
DATAread      203205; see also STATlab
DATAread, defined      203
DATAread, query results      204
dbPROFILE      249250; see also DecisionWORKS suite
dbPROFILE, customer clustering      249250
dbPROFILE, defined      249
Decision trees      144
DecisionWORKS suite      245250
DecisionWORKS suite, dbPROFILE      249520
DecisionWORKS suite, information      245246 250
DecisionWORKS suite, ModelMAX      246249
Dendogram      135
Descriptive statistics      131132; see also Statistical analysis
Descriptive statistics, approaches      133137
Descriptive statistics, cluster analysis      134135
Descriptive statistics, defined      131
Descriptive statistics, segmentation method      136
Descriptive statistics, using      131132
Drucker, Peter      27
Efficiency, operational      11 108 109110
Efficiency, optimization      3238
Efficient customer response (ECR) model      6
Electronic commerce      8
Electronic data interchange (EDI)      6
Engineering      158
Enterprise business intelligence      211237
Enterprise business intelligence, agents      219
Enterprise business intelligence, data discovery      220
Enterprise business intelligence, development tools      219
Enterprise business intelligence, distinguishing features      215218
Enterprise business intelligence, flexibility and      218
Enterprise business intelligence, many users and      218
Enterprise business intelligence, OLAP      218219 220
Enterprise business intelligence, query tools      219
Enterprise business intelligence, reporting tools      219
Enterprise business intelligence, Seagate Holos      212213
Enterprise business intelligence, statistical analysis tools      21920
Enterprise business intelligence, system effectiveness      216
Enterprise business intelligence, technology components      219220
Enterprise business intelligence, visualization      220
Enterprise business intelligence, Web-based discovery      220
Enterprise modeling      81
Entity relationship      1617
ExchangeInfo      157
ExchangeInfo Plus      157
Executive information systems (EIS)      xvxvi
Finance and accounting      61; see also Telecommunications systems
Finance and accounting, knowledge management and      61
Finance and accounting, operational efficiency      109
flexibility      218
Flexible Interactive Reporting Environment (FIRE)      231234; see also British Telecom
Flexible Interactive Reporting Environment (FIRE), defined      231
Flexible Interactive Reporting Environment (FIRE), implementation      231
Flexible Interactive Reporting Environment (FIRE), replacement of      233
France Telecom, billing data visualization      184185
France Telecom, CNET      170
France Telecom, competitive environment data visualization      187
France Telecom, computed aided telephone interviewing (CATI)      179
France Telecom, consumer quality of service data visualization      178179
France Telecom, corporate information system of      171172
France Telecom, data reporting      185187
France Telecom, marketing data visualization      181183
France Telecom, modeling visualization      183184
France Telecom, quality of service data visualization      172178
France Telecom, real-time data access/visualization      187
France Telecom, responses to open-ended questions visualization      179181
France Telecom, textual data      181
Fraud detection      196200
Fraud/CPS      196200
Fraud/CPS, components      197
Fraud/CPS, defined      197
Fraud/CPS, final step      200
Fraud/CPS, first step      199
Fraud/CPS, initiation of      198
Fraud/CPS, payback types      197
Gains chart      149151; see also Neural networks
Gains chart, cuttoff points      150
Gains chart, illustrated      150
Gains chart, purpose of      149
Gains table      147149; see also Neural networks
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