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Название: Difficult conversations: how to discuss what matters most
Автор: Douglas Stone
In this book my colleagues Doug, Bruce, and Sheila take us by the hand and show us how to open the door to greater fulfillment in any relationship. They provide the stance of mind and heart and the skills of expression needed to achieve effective communication across the gulf of real differences in experiences, beliefs, and feelings, whether in personal relations, business dealings, or international affairs.