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Ray Pelletier — It's All about Service: How to Lead Your People to Care for Your Customers
Ray Pelletier — It's All about Service: How to Lead Your People to Care for Your Customers

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Название: It's All about Service: How to Lead Your People to Care for Your Customers

Автор: Ray Pelletier

Аннотация:

Practical strategies for better customer service based on the principles of servant-leadership.
Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.


Язык: en

Рубрика: Экономика и финансы/

Статус предметного указателя: Неизвестно

ed2k: ed2k stats

Год издания: 2005

Количество страниц: 256

Добавлена в каталог: 05.06.2010

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