Knowledge—about customers, markets, core processes, how things get done, who knows what—is a core business asset. You may have heard of knowledge management. No longer a buzz word, it’s becoming mainstream in companies large and small who want to strengthen core competencies in:

Responsiveness to the market
Innovation of new products and services
Competency of skill base
Efficiency of work processes

If you’re ready to start the knowledge management process in your organization, this book provides a practical plan and roadmap. You’ll walk through all the stages—assessment, planning, deployment, and evaluation—and gain specific action steps for putting it all together to expand your core competency and win competitive advantage.