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Название: ISO 9000 Quality Systems Handbook
Автор: Hoyle D.
This handbook has been written with the discerning manager in mind, and is a manual for those managing, designing, implementing, auditing, and improving quality systems. In this book the mysteries of how to become and remain certified to the quality system standard are solved. The approach taken in the handbook is appropriate for managers and practitioners of all types in any organization. Unlike other guides, this book addresses each individual requirement of each clause. One by one the purpose and scope of the requirements is explained and practical guidance in meeting them is offered.