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Название: Client at the Core: Marketing and Managing Today's Professional Services Firm
Авторы: Aquila A., Publishing B.W.
Аннотация:
Aquila and Marcus, consultants to professional services firms, challenge professionals to change their traditional view of professional practice and learn how to make their companies function as marketing vehicles by focusing on the client. They delineate the new landscape of professional services marketing and describe a new path for competing in the current market and in the future. They describe tools for measuring firm marketing and performance as well as new business models that adapt to the economy.