The customer-service survival kit for today's businesses, packed with proven ideas that are unique, inexpensive, easy to do, and sure to satisfy

This is the ideal hands-on guide that will keep your customers coming back for more. The book's ingenious, ready-to-use format includes work sheets, checklists, self-assessments, brainstorming exercises, and 52 specific, customer-focused ideas that will improve service, increase sales, and help ensure continuing success.