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| American productivity & quality center — Using knowledge management to drive innovation |
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| Предметный указатель |
Model of Knowledge-enabled Learning and Innovation 25—27
NASA and the Jet Propulsion Laboratory, Academy of Program and Project Leadership 150—151
NASA and the Jet Propulsion Laboratory, Advance Learning and Training Functions 150—151
NASA and the Jet Propulsion Laboratory, Collaboration 60—62
NASA and the Jet Propulsion Laboratory, Crossing Boundaries to Share Knowledge 33—34
NASA and the Jet Propulsion Laboratory, Culture and Communicating the Guiding Principles, NASA Objectives, and Behaviors 143—146
NASA and the Jet Propulsion Laboratory, Databases and Repositories 60
NASA and the Jet Propulsion Laboratory, Demographics and Knowledge Loss 44
NASA and the Jet Propulsion Laboratory, Deploying Systems and Services 149
NASA and the Jet Propulsion Laboratory, Establishing Support Roles and Structures 148—149
NASA and the Jet Propulsion Laboratory, Examining Indicators of Success and Change 151
NASA and the Jet Propulsion Laboratory, Expertise Location 51 151
NASA and the Jet Propulsion Laboratory, Face-to-face Opportunities 35
NASA and the Jet Propulsion Laboratory, Fostering Collaboration 146—147
NASA and the Jet Propulsion Laboratory, Framework for KM at NASA Figure 14 148
NASA and the Jet Propulsion Laboratory, Framework, Goals, and Strategy 148
NASA and the Jet Propulsion Laboratory, Getting Started 144—145
NASA and the Jet Propulsion Laboratory, Highlighting Knowledge Sources and Resources 71—72
NASA and the Jet Propulsion Laboratory, Information Specialist 91—92
NASA and the Jet Propulsion Laboratory, Key Implementation Successes 151
NASA and the Jet Propulsion Laboratory, KM Budgets and Funding 93
NASA and the Jet Propulsion Laboratory, KM Critical Success Factors at NASA Figure 13 144
NASA and the Jet Propulsion Laboratory, KM Strategy at the Partner Organizations 85
NASA and the Jet Propulsion Laboratory, Knowledge Management Activities 143—144
NASA and the Jet Propulsion Laboratory, Knowledge Management and Innovation Practices 143
NASA and the Jet Propulsion Laboratory, Lesson Learned System 147
NASA and the Jet Propulsion Laboratory, Lessons Learned 151—152
NASA and the Jet Propulsion Laboratory, Lessons Learned Exercises 68
NASA and the Jet Propulsion Laboratory, Lower Risk 80
NASA and the Jet Propulsion Laboratory, NASA Portal, Inside JPL 146
NASA and the Jet Propulsion Laboratory, Partner Organizations and Innovation 21
NASA and the Jet Propulsion Laboratory, Portal Technology 58
NASA and the Jet Propulsion Laboratory, Professional Development 49
NASA and the Jet Propulsion Laboratory, Rewards and Recognition 145—146
NASA and the Jet Propulsion Laboratory, Sharing Stories and Lessons Learned 72—73
NASA and the Jet Propulsion Laboratory, Steering Committee or Leadership Team 86
NASA and the Jet Propulsion Laboratory, Story Telling 147
NASA and the Jet Propulsion Laboratory, Strategic Intellectual Assets Management Office 149
NASA and the Jet Propulsion Laboratory, Technical Questions Database 147
NASA and the Jet Propulsion Laboratory, Time for Reflection and Creativity 39—40
NASA and the Jet Propulsion Laboratory, To Pay or Not to Pay? 38
NASA and the Jet Propulsion Laboratory, What the Individual Brings to the Team 48
Orchestrated Serendipity 35
Orchestrated Serendipity, 3M 35
Organization of the Report 14—15
Outcomes and Benefits 78—80
Outcomes and Benefits, 3M 78 80
Outcomes and Benefits, Boeing 78 79—80
Outcomes and Benefits, Faster Solutions and Decisions 78—79
Outcomes and Benefits, Lower Cost 80
Outcomes and Benefits, Lower Risk 79—80
Outcomes and Benefits, Millennium 78
Outcomes and Benefits, NASA JPL 80
Outcomes and Benefits, World Bank 79
Participant Representation 13—14
Partner Organizations 5
Partner Organizations and Innovation 20—21
Partner Organizations and Innovation, 3M 20
Partner Organizations and Innovation, Boeing 20
Partner Organizations and Innovation, Millennium 20—21
Partner Organizations and Innovation, NASA JPL 21
Partner Organizations and Innovation, World Bank 21
| Role of Knowledge in Innovation, The 21—22
Scientific Findings Capture Process, Millennium Figure17 165
Scientific Findings Capture Process, World Bank Figure 18 171
Sharing Stories and Lessons Learned 72—73
Sharing Stories and Lessons Learned, 3M 72
Sharing Stories and Lessons Learned, Boeing 72
Sharing Stories and Lessons Learned, NASA JPL 72—73
Sharing Stories and Lessons Learned, World Bank 73
Sponsor Organizations 4
Structural and Cultural Changes 29—31
Structural and Cultural Changes, Addressing Structural Barriers 31
Structural and Cultural Changes, Managing Large Amounts of Technical Information 29—31
Study Findings 7—11
Study Focus 6—7
Subject Matter Expertise 15—16
technology 56—60
Technology, 3M 56—57 59
Technology, Content Management Systems 58
Technology, Databases and Repositories 58—60
Technology, Millennium 57—58 59—60
Technology, NASA JPL 58 60
Technology, Portal Technology 56—58
Time for Reflection and Creativity 39—40
Time for Reflection and Creativity, 3M 39
Time for Reflection and Creativity, Boeing 39
Time for Reflection and Creativity, NASA JPL 39—40
Tools to Create and Share Knowledge at Study Partners Figure 7 94
Voice of the Customer 42—44
Voice of the Customer, 3M 43
Voice of the Customer, Millennium 43
Voice of the Customer, World Bank 43—44
World Bank, The, Access to Relevant Communities of Practice 51—52
World Bank, The, Advancing Learning and Training Functions 176—178
World Bank, The, Aligning Rewards and Recognition 37
World Bank, The, Aligning the Message 36
World Bank, The, Collaboration 61—62
World Bank, The, Crossing Boundaries to Share Knowledge 34
World Bank, The, Culture and Communicating the Guiding Principles, Objectives, and Behaviors 169—170
World Bank, The, Defining Knowledge Management 169
World Bank, The, Development Forum 172—173
World Bank, The, Development Gateway 171—172
World Bank, The, Enabling Cross-functional Work, Virtual Teams 54—55
World Bank, The, Establishing Support Roles and Structure 174—176
World Bank, The, Examining Indicators of Success and Change 178—181
World Bank, The, Faster Solutions and Decisions 79
World Bank, The, Fostering Collaboration 171—174
World Bank, The, Global Development Learning Network 173
World Bank, The, Highlighting Knowledge Sources and Resources 72
World Bank, The, Innovation in Teams Figure 19 177
World Bank, The, Integration of Customers, Vendors, and Partners Into the Knowledge-sharing Processes 176
World Bank, The, KM Budgets and Funding 93
World Bank, The, KM Core or Central Team, The 88
World Bank, The, KM Measures, Success Stories 95—96
World Bank, The, Knowledge Intern Program 178
World Bank, The, Knowledge Management Strategy 85
World Bank, The, Leadership and Designated Roles to Support Knowledge Sharing 175
World Bank, The, Lessons Learned 181
World Bank, The, Multiple-sector Team Learning 176—178
World Bank, The, Organizational Barriers to Knowledge Sharing and Innovation 170
World Bank, The, Relationship of Knowledge in Innovation 169—170
World Bank, The, Rewards and Recognition 173—174
World Bank, The, Success Stories 179—181
World Bank, The, Thematic Groups 173
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