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| Graham B.B. — Detail Process Charting : Speaking the Language of Process |
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| Ïðåäìåòíûé óêàçàòåëü |
Actions 36—39. See also Symbols
Add / alter symbol 4 38 43—45.
Alternatives 52 57—61.
Alternatives, branch(es) 57 60
Alternatives, decision point 52 57—60
Alternatives, main line 59—60
American National Standard ANSI Y15.3M—1979 37
American Society of Mechanical Engineers (ASME) 2 4
Audit 19 160 165 168
Back, Allen 164
Batch processing 65 67 134—140
Brackets 34 52 56—59.
Branch(es), alternative 57 60
Building permits process 171
Bureaucracy 50 154—155 158 160
Bush, George W. 149
Business process(es), charting examples 80—148
Business process(es), evolving nature of 181
Business process(es), management 179
Business process(es), relationships 34
Business process(es), symbols 70
Business process(es), understanding 166
Bypass convention 52 70—71.
Cash flow 167
Chart library 149 153—161
Chart library, audit support 160
Chart library, for continuous improvement 154—155
Chart library, for pursuing process mastery 160—161
Chart library, for training 155—158
Chart library, maintenance 21
Chart library, management 153—154 158
Chart library, manager 10
Chart library, transparency 158—159
Charting See Process charting
Closing bracket 56—57. See also Conventions
Confucius 181
Connector labels 51—52 63—68.
Continuous improvement 9—10
Continuous improvement, during crisis 154—155
Continuous improvement, foundation of 19—21 154—155
Continuous improvement, institutionalizing 149
Continuous improvement, most vital factor 3
Control points 36. See also Inspection symbol
Control(s), identifying 168—169
Control(s), maintaining 158—160
Conventions 51—52
Conventions, alternatives 52 57—61
Conventions, alternatives, branch(es) 57 60
Conventions, alternatives, decision point 52 57—60
Conventions, alternatives, main line 59—60
Conventions, brackets 34 52 56—59
Conventions, brackets, closing 56—57
Conventions, brackets, logical grouping 57—58
Conventions, brackets, opening 56—57
Conventions, brackets, physical grouping 56—57
Conventions, bypass 52 70—71
Conventions, connector labels 51—52 63—68
Conventions, correction / rejection 36 52 60
Conventions, correction / rejection, following inspection 47
Conventions, correction / rejection, rework 62
Conventions, effect 34 52 55—56
Conventions, label 34—36 52—53
Conventions, label, table of contents 36 54
Conventions, lines 34 36 52—53
Conventions, lines, dotted 36 60
Conventions, period 52 69—70
Conventions, rejoin 52 60—63
Conventions, stop / start 65 69
Correction routine 36 52 60.
Correction routine, following inspection 47
Correction routine, rework 62
Culture, corporate or organizational 9 14 149
Culture, corporate or organizational, mastery and 160—161
Culture, corporate or organizational, process improvement effect on 169
Culture, corporate or organizational, process library and 154
Cunningham, Sharon 167
Cycle time reduction 21 168
Data collection See Fact gathering
Decision point 52 57—60.
Delay symbol 2 48—49 76.
Deming, Edwards 6
Destroy symbol 39 50.
Detail process charting See Process charting
Development project 19 153
DMAIC 6. See also Six Sigma
Do operation 2—3 38—40.
Documentation project 19 152
Drucker, Peter F. 163
Effect 34 52 55—56.
Emerson, Harrington 7
Employee(s), participation 3—4 17
Employee(s), project teams 12—14 22
Employee(s), tapping experience of 24—25 169
Employee(s), training 155—158
Error reduction 40 150 168
Executive oversight team 9 14
Fact gathering 23—29
Fact gathering, how to interview 26—29
Fact gathering, setting the stage 23
Fact gathering, where to interview 24
Fact gathering, who to interview 24—26
Flow lines 34 36 52—53
Flow process chart 1 81. Frank
Flowcharting 34 165.
Foote, Shelby 1
Franklin, Benjamin 173
Fraud detection 168
Gantt, Henry L. 7
Gilbreth, Dr. Lillian M. 2 4 7 18 31
Gilbreth, Frank B. 1—3 7 31 81
Go–to connector 51—52 63—65
Graham chart 5 163.
Graham Charting Software 163 168
Graham Jr, Dr. Ben S. 163 170
Graham Sr., Ben S. 4—5 79 163
Handling symbol 28 39 44—47.
Horizontal process flowchart 4. See also Process charting
Huxley, Aldous 23
Improvement project 19 152
Industrial engineering 1 3
Information process(es) 4—5
Inspection symbol 2 47—48.
Installation coordinator 13—14
Interviews 26—29. See also Fact gathering
ISO 159 164—165 168
Label 34—36 52—53.
Label, table of contents 36 54
Laird, Merle 164
Language, process 53 70 74—77
Line, dotted 36 60
Line, flow 34 36 52—53.
links 63—68. See also Conventions
loopback 106—108
Maintenance project 20 153
Management support 166 171
Mastery 154 157 160—61
Matthies, Leslie H. 161
Methodology, improvement 6—7 163
Mogensen, Allan H. 3—4 7 22
Montaigne, Michel de 17
Multiflow chart 34. See also Process chart
Opening Bracket 56—57. See also Conventions
Operations 2 3 36—38.
Originate symbol 4 40—42.
Paperwork simplification 4—5
Participative improvement 3 149
PDCA Cycle 6
Period convention 52 69—70.
Peters, Tom 9
| Pina, Hector 166
Pioneers 1—7
PIPEDA 165
Playscript procedure 157—158 161
Policies and procedures 152 165
Problem-solving 2
Procedures 5 159 164—168
Procedures, Playscript 157—158 161
Process charting 34—36
Process charting, evolution of 1—5
Process charting, examples 79—148
Process charting, level of detail 28—29
Process charting, reasons for 5—6
Process charting, reflecting reality 27—28
Process charting, what to chart 27
Process charts 31
Process charts, and process complexity 157
Process charts, characteristics of... 31—36
Process charts, defined 5
Process charts, for audit 160
Process charts, for certification 159
Process charts, for training 155—158
Process charts, for transparency 158
Process charts, improvement 150—153
Process charts, language 53 70 74—77
Process charts, library 10 149 153—161
Process charts, management 153—154 158
Process charts, Sarbanes — Oxley 159
Process charts, Standard 2 4 37
Process charts, Steps 79
Process charts, value 149
Process charts, who prepares 163
Process improvement 150—153
Process improvement champion 10 14
Process improvement group 10 14
Process improvement program 9—16 169
Process improvement program, executive oversight team 9 14
Process improvement program, installation coordinator 13—14
Process improvement program, managers 12
Process improvement program, process improvement champion 10 14
Process improvement program, process improvement group 10 14
Process improvement program, process library manager 10 16
Process improvement program, process owner 11—12 14 16
Process improvement program, process performance monitor 14
Process improvement program, project facilitators 10
Process improvement program, projects 10—14
Process improvement program, team leader 12—13
Process improvement program, team members 12
Process improvement program, team recorder 13
Process improvement project 10—14
Process improvement project, announcement 23
Process improvement project, approval 18
Process improvement project, defining 17—22
Process improvement project, how to improve 150—153
Process improvement project, management support 18
Process improvement project, no loss of employment 23
Process improvement project, objectives 21
Process improvement project, ownership 11 14—16 170
Process improvement project, process purpose 18
Process improvement project, scope 21—22
Process improvement project, selecting a process 17
Process improvement project, team members 4 12—14 22
Process language 53 70 74—77
Process library 10 16.
Process library manager 10 16
Process mapping 1 169.
Process owner 11—12 14 16
Process performance monitor 14
Process, defined 5
Process, documentation 157—159
Process, integrity 158
Process, mastery 154 157 160—61
Process, transparency 34 149 158 167—168
Productivity improvement 40 170
Project facilitator 10
Project ownership 11 14—16 170
Project team(s) 4 22
Project team(s), facilitator 10
Project team(s), installation coordinator 13—14
Project team(s), leader 12—13
Project team(s), members 12
Project team(s), recorder 13
Project Types 18—21 152—153
Project Types, development 20
Project Types, documentation 19
Project Types, improvement 19
Project Types, maintenance 20—21
Project Types, renewal 19—20
Project Types, standardization 20
Quality, assurance 165
Quality, checkpoints in charts 2 48
Quality, improvement 167
Rausch, Valerie 170
Reengineering 168—169
Rejection routine See Correction routine
Rejoin 52 60—63.
Renewal project 19 21 152
Rework 64
Rigby, Todd 169
Roach, Bill 166
Sarbanes — Oxley 159
Scientific management 1—7
Scientific method 6. See also Work simplification
Single-line flow 90
Six Sigma 4 164 167 169
Six Sigma, DMAIC 6
Source documents 27—29 42
Standard 2 4 37.
Standard Register Company 4 173
Standardization project 20 153
Steps, work, eliminated 170
Steps, work, symbols 29 36—38
Stop / start convention 65 69.
Storage / delay 2 48—49 76.
symbols 37—39
Symbols, add / alter 4 38 43—45
Symbols, basic work elements 2
Symbols, characteristics, comprehensive 38
Symbols, characteristics, mutually exclusive 38
Symbols, characteristics, universal 38
Symbols, combination 50—51
Symbols, common language 37
Symbols, delay 2 48—49 76
Symbols, destroy 39 50
Symbols, do operation 2—3 38—40
Symbols, handling operation 28 39 44—47
Symbols, inspection 2 47—48
Symbols, operations 2—3 36—38
Symbols, originate 4 40—42
Symbols, standard 2 4
Symbols, storage / delay 2 48—49 76
Symbols, transportation 2 46—47
Symbols, value—added operations 2 4 38—43
Target connector 51—52 63—65
Taylor, Frederick 1 7
Team leader 12—13
Team recorder 13
Teams, employee 4 12—14 22
Time savings 167
Training 155—158 165—168
Transparency 34 149 158 167—168
Transportation symbol 2 46—47.
Turnover 158
Value—added steps 2 4 38—43.
Value—added steps, focus on 24
Waterman, Bob 9
Work simplification 1—7
Work simplification, conferences 4
Work simplification, five-step pattern 6
Work simplification, methodology 6—7 163
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