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Graham B.B. Ч Detail Process Charting : Speaking the Language of Process
Graham B.B. Ч Detail Process Charting : Speaking the Language of Process

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Ќазвание: Detail Process Charting : Speaking the Language of Process

јвтор: Graham B.B.

јннотаци€:

A must-read for any competitive organization, Detail Process Charting: Speaking the Language of Process provides a comprehensive, yet clear, explanation of how to utilize one of the most powerful tools available to improve work processes. Author has successfully integrated the history, success stories, and wisdom of those in the field who have applied this time-tested tool.


язык: en

–убрика: “ехнологи€/

—татус предметного указател€: √отов указатель с номерами страниц

ed2k: ed2k stats

√од издани€: 2004

 оличество страниц: 187

ƒобавлена в каталог: 13.05.2005

ќперации: ѕоложить на полку | —копировать ссылку дл€ форума | —копировать ID
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ѕредметный указатель
Actions      36Ч39. See also Symbols
Add / alter symbol      4 38 43Ч45.
Alternatives      52 57Ч61.
Alternatives, branch(es)      57 60
Alternatives, decision point      52 57Ч60
Alternatives, main line      59Ч60
American National Standard ANSI Y15.3MЧ1979      37
American Society of Mechanical Engineers (ASME)      2 4
Audit      19 160 165 168
Back, Allen      164
Batch processing      65 67 134Ч140
Brackets      34 52 56Ч59.
Branch(es), alternative      57 60
Building permits process      171
Bureaucracy      50 154Ч155 158 160
Bush, George W.      149
Business process(es), charting examples      80Ч148
Business process(es), evolving nature of      181
Business process(es), management      179
Business process(es), relationships      34
Business process(es), symbols      70
Business process(es), understanding      166
Bypass convention      52 70Ч71.
Cash flow      167
Chart library      149 153Ч161
Chart library, audit support      160
Chart library, for continuous improvement      154Ч155
Chart library, for pursuing process mastery      160Ч161
Chart library, for training      155Ч158
Chart library, maintenance      21
Chart library, management      153Ч154 158
Chart library, manager      10
Chart library, transparency      158Ч159
Charting      See Process charting
Closing bracket      56Ч57. See also Conventions
Confucius      181
Connector labels      51Ч52 63Ч68.
Continuous improvement      9Ч10
Continuous improvement, during crisis      154Ч155
Continuous improvement, foundation of      19Ч21 154Ч155
Continuous improvement, institutionalizing      149
Continuous improvement, most vital factor      3
Control points      36. See also Inspection symbol
Control(s), identifying      168Ч169
Control(s), maintaining      158Ч160
Conventions      51Ч52
Conventions, alternatives      52 57Ч61
Conventions, alternatives, branch(es)      57 60
Conventions, alternatives, decision point      52 57Ч60
Conventions, alternatives, main line      59Ч60
Conventions, brackets      34 52 56Ч59
Conventions, brackets, closing      56Ч57
Conventions, brackets, logical grouping      57Ч58
Conventions, brackets, opening      56Ч57
Conventions, brackets, physical grouping      56Ч57
Conventions, bypass      52 70Ч71
Conventions, connector labels      51Ч52 63Ч68
Conventions, correction / rejection      36 52 60
Conventions, correction / rejection, following inspection      47
Conventions, correction / rejection, rework      62
Conventions, effect      34 52 55Ч56
Conventions, label      34Ч36 52Ч53
Conventions, label, table of contents      36 54
Conventions, lines      34 36 52Ч53
Conventions, lines, dotted      36 60
Conventions, period      52 69Ч70
Conventions, rejoin      52 60Ч63
Conventions, stop / start      65 69
Correction routine      36 52 60.
Correction routine, following inspection      47
Correction routine, rework      62
Culture, corporate or organizational      9 14 149
Culture, corporate or organizational, mastery and      160Ч161
Culture, corporate or organizational, process improvement effect on      169
Culture, corporate or organizational, process library and      154
Cunningham, Sharon      167
Cycle time reduction      21 168
Data collection      See Fact gathering
Decision point      52 57Ч60.
Delay symbol      2 48Ч49 76.
Deming, Edwards      6
Destroy symbol      39 50.
Detail process charting      See Process charting
Development project      19 153
DMAIC      6. See also Six Sigma
Do operation      2Ч3 38Ч40.
Documentation project      19 152
Drucker, Peter F.      163
Effect      34 52 55Ч56.
Emerson, Harrington      7
Employee(s), participation      3Ч4 17
Employee(s), project teams      12Ч14 22
Employee(s), tapping experience of      24Ч25 169
Employee(s), training      155Ч158
Error reduction      40 150 168
Executive oversight team      9 14
Fact gathering      23Ч29
Fact gathering, how to interview      26Ч29
Fact gathering, setting the stage      23
Fact gathering, where to interview      24
Fact gathering, who to interview      24Ч26
Flow lines      34 36 52Ч53
Flow process chart      1 81. Frank
Flowcharting      34 165.
Foote, Shelby      1
Franklin, Benjamin      173
Fraud detection      168
Gantt, Henry L.      7
Gilbreth, Dr. Lillian M.      2 4 7 18 31
Gilbreth, Frank B.      1Ч3 7 31 81
GoЦto connector      51Ч52 63Ч65
Graham chart      5 163.
Graham Charting Software      163 168
Graham Jr, Dr. Ben S.      163 170
Graham Sr., Ben S.      4Ч5 79 163
Handling symbol      28 39 44Ч47.
Horizontal process flowchart      4. See also Process charting
Huxley, Aldous      23
Improvement project      19 152
Industrial engineering      1 3
Information process(es)      4Ч5
Inspection symbol      2 47Ч48.
Installation coordinator      13Ч14
Interviews      26Ч29. See also Fact gathering
ISO      159 164Ч165 168
Label      34Ч36 52Ч53.
Label, table of contents      36 54
Laird, Merle      164
Language, process      53 70 74Ч77
Line, dotted      36 60
Line, flow      34 36 52Ч53.
links      63Ч68. See also Conventions
loopback      106Ч108
Maintenance project      20 153
Management support      166 171
Mastery      154 157 160Ч61
Matthies, Leslie H.      161
Methodology, improvement      6Ч7 163
Mogensen, Allan H.      3Ч4 7 22
Montaigne, Michel de      17
Multiflow chart      34. See also Process chart
Opening Bracket      56Ч57. See also Conventions
Operations      2 3 36Ч38.
Originate symbol      4 40Ч42.
Paperwork simplification      4Ч5
Participative improvement      3 149
PDCA Cycle      6
Period convention      52 69Ч70.
Peters, Tom      9
Pina, Hector      166
Pioneers      1Ч7
PIPEDA      165
Playscript procedure      157Ч158 161
Policies and procedures      152 165
Problem-solving      2
Procedures      5 159 164Ч168
Procedures, Playscript      157Ч158 161
Process charting      34Ч36
Process charting, evolution of      1Ч5
Process charting, examples      79Ч148
Process charting, level of detail      28Ч29
Process charting, reasons for      5Ч6
Process charting, reflecting reality      27Ч28
Process charting, what to chart      27
Process charts      31
Process charts, and process complexity      157
Process charts, characteristics of...      31Ч36
Process charts, defined      5
Process charts, for audit      160
Process charts, for certification      159
Process charts, for training      155Ч158
Process charts, for transparency      158
Process charts, improvement      150Ч153
Process charts, language      53 70 74Ч77
Process charts, library      10 149 153Ч161
Process charts, management      153Ч154 158
Process charts, Sarbanes Ч Oxley      159
Process charts, Standard      2 4 37
Process charts, Steps      79
Process charts, value      149
Process charts, who prepares      163
Process improvement      150Ч153
Process improvement champion      10 14
Process improvement group      10 14
Process improvement program      9Ч16 169
Process improvement program, executive oversight team      9 14
Process improvement program, installation coordinator      13Ч14
Process improvement program, managers      12
Process improvement program, process improvement champion      10 14
Process improvement program, process improvement group      10 14
Process improvement program, process library manager      10 16
Process improvement program, process owner      11Ч12 14 16
Process improvement program, process performance monitor      14
Process improvement program, project facilitators      10
Process improvement program, projects      10Ч14
Process improvement program, team leader      12Ч13
Process improvement program, team members      12
Process improvement program, team recorder      13
Process improvement project      10Ч14
Process improvement project, announcement      23
Process improvement project, approval      18
Process improvement project, defining      17Ч22
Process improvement project, how to improve      150Ч153
Process improvement project, management support      18
Process improvement project, no loss of employment      23
Process improvement project, objectives      21
Process improvement project, ownership      11 14Ч16 170
Process improvement project, process purpose      18
Process improvement project, scope      21Ч22
Process improvement project, selecting a process      17
Process improvement project, team members      4 12Ч14 22
Process language      53 70 74Ч77
Process library      10 16.
Process library manager      10 16
Process mapping      1 169.
Process owner      11Ч12 14 16
Process performance monitor      14
Process, defined      5
Process, documentation      157Ч159
Process, integrity      158
Process, mastery      154 157 160Ч61
Process, transparency      34 149 158 167Ч168
Productivity improvement      40 170
Project facilitator      10
Project ownership      11 14Ч16 170
Project team(s)      4 22
Project team(s), facilitator      10
Project team(s), installation coordinator      13Ч14
Project team(s), leader      12Ч13
Project team(s), members      12
Project team(s), recorder      13
Project Types      18Ч21 152Ч153
Project Types, development      20
Project Types, documentation      19
Project Types, improvement      19
Project Types, maintenance      20Ч21
Project Types, renewal      19Ч20
Project Types, standardization      20
Quality, assurance      165
Quality, checkpoints in charts      2 48
Quality, improvement      167
Rausch, Valerie      170
Reengineering      168Ч169
Rejection routine      See Correction routine
Rejoin      52 60Ч63.
Renewal project      19 21 152
Rework      64
Rigby, Todd      169
Roach, Bill      166
Sarbanes Ч Oxley      159
Scientific management      1Ч7
Scientific method      6. See also Work simplification
Single-line flow      90
Six Sigma      4 164 167 169
Six Sigma, DMAIC      6
Source documents      27Ч29 42
Standard      2 4 37.
Standard Register Company      4 173
Standardization project      20 153
Steps, work, eliminated      170
Steps, work, symbols      29 36Ч38
Stop / start convention      65 69.
Storage / delay      2 48Ч49 76.
symbols      37Ч39
Symbols, add / alter      4 38 43Ч45
Symbols, basic work elements      2
Symbols, characteristics, comprehensive      38
Symbols, characteristics, mutually exclusive      38
Symbols, characteristics, universal      38
Symbols, combination      50Ч51
Symbols, common language      37
Symbols, delay      2 48Ч49 76
Symbols, destroy      39 50
Symbols, do operation      2Ч3 38Ч40
Symbols, handling operation      28 39 44Ч47
Symbols, inspection      2 47Ч48
Symbols, operations      2Ч3 36Ч38
Symbols, originate      4 40Ч42
Symbols, standard      2 4
Symbols, storage / delay      2 48Ч49 76
Symbols, transportation      2 46Ч47
Symbols, valueЧadded operations      2 4 38Ч43
Target connector      51Ч52 63Ч65
Taylor, Frederick      1 7
Team leader      12Ч13
Team recorder      13
Teams, employee      4 12Ч14 22
Time savings      167
Training      155Ч158 165Ч168
Transparency      34 149 158 167Ч168
Transportation symbol      2 46Ч47.
Turnover      158
ValueЧadded steps      2 4 38Ч43.
ValueЧadded steps, focus on      24
Waterman, Bob      9
Work simplification      1Ч7
Work simplification, conferences      4
Work simplification, five-step pattern      6
Work simplification, methodology      6Ч7 163
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