* This first-ever valuation guide shows how to select and manage network-based services to ensure maximum return on investment
* Explains how to manage the costs and tradeoffs between distributed and centralized management structures
* Shows how to avoid risking too much for too little return due to unpredictable overall market conditions
* Covers network-based services such as Internet access, application management, hosting, voice and data services, and the new breed of SOAP/XML Web services