The existing telephone infrastructure is quickly being replaced with products, systems, and solutions based on off-the-shelf computer technology. Michael Bayer’s Computer Telephony Demystified gives you everything you need to take advantage of customizable telephony technology. Perfect for everyone from call center managers, network planners, and CIOs, to telecom engineers, this is the one-stop, plain-English tutorial and reference book on this hot topic. You’ll find concept-clarifying illustrations and plenty of answers and insights into this key technology area, including:
A complete framework for designing and evaluating products, services, and solutions based on all relevant CT standards specifications
A thorough explanation of CTI and how to implement and extend call processing functionality
Coverage of media services technologies including Text-to-Speech (TTS) and Automatic Speech Recognition (ASR)
Integrated explanations of both traditional and next-generation switching fabric technology such as IP telephony
Real-world scenarios that demonstrate how CT technology can improve business and day-to-day life