Consultant and trainer Unhelkar addresses the process aspect of quality assurance in Unified Modeling Language (UML)-based software-system projects. Coverage includes background theory; management, team formation, sociology, and psychology of quality teams; process-components encompassing activities, tasks, deliverables, and roles that make up a quality software process; iterations, increments, and parallel development; and practical estimation of time, budgets, and people. The CD-ROM contains chapter diagrams, a case study, customizable template, a starting project plan, and trial versions of relevant process tools.