Outsourcing may well be the hottest topic in both business and the general press, and it's going to stay that way as competition and workforce demands continue to escalate. Organization interest in and commitment to outsourcing is growing significantly, yet there is still a great deal of confusion and concern about doing it right. This book documents the good, bad, and the ugly of outsourcing. Although it recognizes the political implications of outsourcing and outline the theory, it's filled with easy-to-understand facts and examples. It enables organizations to decide what, when, and how to outsource.