In this book, Gilbert Paquette—an internationally recognized expert in the field of technology-based training—offers IT professionals, trainers, and consultants a revolutionary method for going beyond simple information management. Instructional Engineering in Networked Environments introduces the instructional engineering method that elicits knowledge from subject matter experts to make information more widely available for training other people and transfering knowledge through formal and informal training using a variety of media and information sources. Throughout the book, Paquette shows that instructional engineering is based on the use of transferable graphic models that demonstrate how this engineering works in an environment with human networks and diversified information sources. This important book also includes illustrative examples of "artifacts"—the actual job aids that hold an organization’s knowledge—and provides numerous easily reproducible tools.