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| Ïîèñê ïî óêàçàòåëÿì |
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| Maruska D. — How Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues |
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| Ïðåäìåòíûé óêàçàòåëü |
"I" statements 70 150 151 181
30 Minute Miracle 8 29 133—140
Acting out, to physicalize ideas 68
Action assignments, to implement solutions 152
Agendas: as decision-making obstacle 13 15
Agendas: attachment to 18 102
Agendas: hidden 17
Agendas: in large groups 164
Agents of hope 10 122 142 184—190
Agreements, clarity of 182
Analysis, excessive 85
Artist's Way at Work: Riding the Dragon (Bryan) 68
Authoritarianism 18 19
Balance Nails exercise 179—180 183
Behavioral patterns: changing 144—148
Behavioral patterns: consistent 181
Blackmail, as decision-making tactic 20
brainstorming 31 79 136
Bribery, as decision-making tactic 20
Broder, David 149
Bryan, Mark 68
burnout 17
Business economics, defined 13—14
Case studies: on enlisting everyone 36—38
Case studies: on exploring hopes 48—49
Case studies: on identifying all options 73—75
Case studies: on information exchange 92—95
Case studies: on information gathering 83—84
Case studies: on looking ahead 117—118
Case studies: on mapping solutions 109—111
Case studies: on recognizing results 123—125
Case studies: on uncovering real issues 62—63
Case studies: on written options 100—102
Celebrations: as unifying 139
Celebrations: for large groups 166
Celebrations: role of 127—129
Choices, as persuasive technique 144
Commitment: lack of 100 181
Commitment: rebuilding 26
Commitment: to written options 103
Communication: for virtual teams 172
Communication: guidelines for 150—151
Communication: spoken versus written 159
Community groups: inclusive approach used by 38 39
Community groups: ten-step process used by 28 29
conference calls 170 172
Confidence: building 26 44
Confidence: eroding 40
Confidentiality 104—106 108
Consensus 113
Control: in groups 143—144 157
Control: leadership and 141—142
Control: of outcomes 185
Control: quest for 15 16 17
Control:competition for 53
Creativity: in innovation 18
Creativity: tapping into 27 143
Credibility: of products 136
Credibility: of working groups 86 164 165
Debate: as decision-making tactic 19
Debate: avoiding 95 98 99
Debate: drawbacks of 90—92
Debate: moderating 149—150
Debate: nonproductive 12 44 176
Decision making: as linear versus cyclical process 26
Decision making: by secret ballot 104—106 108
Decision making: change as component of 118—119 121
Decision making: consensus-driven 113
Decision making: fear as factor in 12—21
Decision making: for large groups 158—167
Decision making: hopes as factor in 3 5 21—26 128
Decision making: ineffective 11—12 18
Decision making: midcourse review of 120—121
Decision making: organizational dynamics in 8
Decision making: process for see Ten-step process
Decision making: results of 112
Decision making: speed of 133—134 139
Diversity: as decision-making factor 8
Diversity: of information sources 88
Diversity: of viewpoints 106
Diversity: unifying through shared hopes 50—51
Divisiveness: group dynamics of 18 43
Divisiveness: overcoming 24—26 174—175 183
Divisiveness: shared hopes and 60
Drawing, to physicalize ideas 68 79
E*Trade 23—24
E-mail, information sharing via 171 172
E-teams 8 168—173
Enemies, creating 40
Exclusion: from decision making 17 27
Exclusion: results of 40—41
Expectations: as limiting 48 50 142
Expectations: attachment to 18
Expectations: versus hopes 4 17
Facilitators: choosing 152—154
Facilitators: role of 149 155—157
Facilitators: skills of 154—155
Fear: as motivator 2 14 187 188
Fear: cycle of 32
Fear: decision-making role of 12—21
Fear: ego-driven 141—142
Fear: negative effects of 14 147 185
Fear: overcoming 125 126
Feelings: expressing 67 70
Feelings: gut-level 79
Feelings: reflecting 66—68 70
Fighters, as decision makers 19—20
Fortune 500 companies, ten-step process used by 28 29
Gallwey, Tim 147
Governments, ten-step process used by 28 29
Greed, as motivator 185 187
Growth businesses, ten-step process used by 28 29
Hope(s): agents of 10 122 142 184—190
Hope(s): as flip side of fear 57—58
Hope(s): as overcoming detail difficulties 52—56
Hope(s): as solution source 51—52
Hope(s): connecting with 57—59
Hope(s): cycle of 32
Hope(s): exploring 21—23 47 59—60
Hope(s): in sustaining results 56—57 125
Hope(s): of large groups 162
Hope(s): organizational benefits of 23—24
Hope(s): shared 5 50—51 86 128 135 151 175
Hope(s): teamwork role of 3 12
Hope(s): to evaluate options 97 100 102—103 107
Hope(s): to focus information 84—85 87—89
Hope(s): versus expectations 4 48—49
Human software 11 26 173
Inclusion Checklist 45
Inclusion: effect of fear on 46
Inclusion: group dynamics and 43—44
Inclusion: in information gathering 88
Inclusion: need for 35—38
Inclusion: of stakeholders 38—42
Inclusion: of written options 103
Inclusion: practicing 44—45
Information gathering: for large groups 164
Information gathering: from stakeholders 38—42
Information gathering: from unexpected sources 44
Information gathering: hopes as focus for 84—85 87—89
Information gathering: ineffective 18
Information gathering: presenting results of 85—86
Information gathering: to find solutions 81—84
Information sharing: for large groups 165
Information sharing: practice of 92—100
Information sharing: The Inner Game of Tennis (Gallwey) 147
Information sharing: versus debate 90—92 151
Information sharing: via e-mail 171 172
Innovation: catalysts for 76—77 78
Innovation: obstacles to 18
| Instant polling 173
Intelligent teamwork 3
Issues: expressing physically 68
Issues: identifying 61—62 69—71 135
Issues: presenting versus underlying 63—66
Issues: targeting 69
Issues: unresolved 82
Leadership and the New Science (Wheatley) 185
Leadership: behavior patterns of 144—148
Leadership: ego as factor in 141—142
Leadership: positive 185 186
Learning cycle 119
Listening: as sounding board 66—68
Listening: during information sharing 98
Listening: effective 70
Listening: in 30 Minute Miracle process 135
Listening: to identify issues 61—65 69
Majority rule 18 19—20 106
Media, success stories shared with 126—127
Meetings: communication guidelines for 150—151
Meetings: for dispersed groups 169—170 172
Meetings: for large groups 159—166
Meetings: inclusive approach to 42—43 44
Meetings: ownership for 152 160
Meetings: shared hopes as focus of 60
Meetings: trust breakdown at 181
Meetings: versus e-mail 171
Middle managers, organizational role of 8
Multinational businesses: decision-making challenges of 8
Multinational businesses: ten-step process for 168—173
Nonconfrontationalists, as decision makers 20—21
Nonjudgmental awareness 147
Nonprofit organizations, ten-step process used by 28 29
Options: advocating for 86 87 90 96 104 164
Options: deciding on 104—106 136—138
Options: evaluating 80 93—99 100—108 137—138 165 170
Options: for large groups 162—165
Options: identifying 72—75 78—79 136
Options: innovative 76—77 99
Options: open approach to 75—76
Options: overlooking 17—18
Organizations: core values of 126 128
Organizations: dysfunctional dynamics in 8 178 181 183
Organizations: leadership of 185 186
Organizations: multinational 8 168—169
Organizations: success factors in 26—27
Organizations: ten-step process used by 28 29
Organizations: ten-step survey of 195—197
Ownership: of thoughts/feelings 70
Ownership: shared 42 44
Ownership:of meetings 152 160
Personal principles 188—189
Persuasive techniques 141—148
Positive inquisitiveness 120
Problem solving See also Solutions
Problem solving, identifying issues in 61
Problem solving, identifying options in 73 74
Problem solving, information gathering for 81—82
Problem solving, multiple paths to 104
Public speaking 159
Quick Use Guide 30 31—32
Raim, Jeff 179
Recognition: group versus individual 2 13 15—16 122 128
Recognition: of positive results 123—129 139
Resources, allocating 14
Scarcity, organizational fear of 2 3 13 15—17
Sculpting, to physicalize ideas 68
Secret ballots: tabulating 110—111 113
Secret ballots: to select options 104—106 108 138
Secret ballots: via e-mail 171 172
Shuttle diplomacy 43
Silo thinking 82
Solution Finder 110—115
Solutions: alternative 116—117 119—121
Solutions: mapping 109—115 138
Solutions: shared 152
Solutions: status quo 80 83 97—98 137
Solutions: sustaining 51—52
Stakeholders: contributions from 38—42
Stakeholders: identifying 44
Stakeholders: in large groups 159 164
Stakeholders: sharing concerns of 86
Stevens, Art 4—5
Storytelling: by successful teams 126—127 129
Storytelling: to change team dynamics 147
Strategies for overcoming obstacles: #1: 30—Minute Miracle 133—140
Strategies for overcoming obstacles: #2: persuasive techniques 141—148
Strategies for overcoming obstacles: #3: self-directed process 149—157
Strategies for overcoming obstacles: #4: large groups 158—167
Strategies for overcoming obstacles: #5: e-teams 168—173
Strategies for overcoming obstacles: #6: building trust 174—183
Teamwork See also Working groups
Teamwork, conflict in 175—183
Teamwork, dynamics of 143 147—148
Teamwork, effect of fear on 15
Teamwork, effective 9
Teamwork, facilitating 149—157
Teamwork, intelligent 3
Teamwork, obstacles in 1 7—8
Teamwork, persuasive 141
Teamwork, rewarding 123
Teamwork, virtual 8 168—173
Technology: for virtual teams 169—173
Technology: information transmitted by 11
Ten-Step Improvement Checklist 191—197
Ten-step process: applications for 28—29
Ten-step process: assessing 191—197
Ten-step process: development of 3—6
Ten-step process: duration of 29—30
Ten-step process: effectiveness of 6—7 9 97 190
Ten-step process: for e-teams 168
Ten-step process: group size and 158
Ten-step process: in decision-making dynamic 27—28
Ten-step process: persuasive techniques for 145—146
Ten-step process: Quick Use Guide to 30 31—32
Ten-step process: self-directed 149—157
Ten-step process: sequence of 139—140
Ten-step process: Step #10: Stay Charged Up 122—129 139
Ten-step process: Step #1: Enlist Everyone 35—46 135
Ten-step process: Step #2: Discover Shared Hopes 47—60 135
Ten-step process: Step #3: Uncover the Real Issues 61—71 135—136 143
Ten-step process: Step #4: Identify All Options 72—80 136
Ten-step process: Step #5: Gather the Right Information 81—89
Ten-step process: Step #6: Get Everything on the Table 90—99 137—138
Ten-step process: Step #7: Write Down Choices That Support Shared Hopes 100—108 138
Ten-step process: Step #8: Map the Solutions 109—115 138
Ten-step process: Step #9: Look Ahead 116—121 139
Ten-step process: to overcome divisiveness 24—26
Ten-step process: trust in 182
Ten-Step Quotient (TQ) 194 196 197
Ten-step survey results 195—197
Trade*Plus 23
Trust: building 26 44 65 166 174—183
Trust: defined 175
Trust: eroding 40 181
Trust: within teams 153 170
Virtual teams: decision-making challenges of 8
Virtual teams: ten-step process for 168—173
Weapons and Shields exercise 176—178
Web tools, virtual team use of 171 172
Wheatley, Margaret (Meg) 185
Win-lose dynamics 16
Win-win dynamics 18 22
Working groups See also Teamwork
Working groups as representatives 158—167
Working groups, control in 143—144 157
Working groups, credibility of 86
Working groups, dynamics of 43—44
Working groups, large versus small 137
Working groups, relationships within 139
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