This engaging volume provides business travelers with insights into the cultural mores they'll encounter worldwide. The volume is based on the author's experience as a trainer and author of a column for Volvo's in-house magazine, Global. As part of her text, Olofsson includes over 100 letters she's received from readers and her replies to them as vivid examples for topics that include how to discern which name to use, cultural attitudes towards time and gender, and other fine points of etiquette. For each topic, the mores are described for a list of 33 countries.