This book shows what it is really like to apply Six Sigma in a range of functions within an organization and also to various types of organizations from the manufacturing sector to commerce and public service. It demonstrates how statistical thinking, coupled with the application of technical and operational knowledge of processes and focus provided by Six Sigma, can considerably enhance quality, competitiveness, effectiveness and efficiency.

There tend to be two opposing views on Six Sigma – either strongly for, or against. This book shows how Six Sigma can work, provided it is tailored to the needs and expectations of a particular organization. Simple remedies for any defined frailties in the Six Sigma approach are provided.

Practical guidance is given in setting up, operating and developing the project-by-project approach across and organization. The book also covers how to equip a critical mass of members in an organization with the core workforce competencies required to get the desired results. The commitment and active participation of top management is emphasized, to ensure the necessary change in culture and priorities demanded in most organizations.

The foundations of good quality, statistical process, and value management are covered. Included is an explanation of what value is and how it can be improved. The text offers clear guidance and help to those unfamiliar with both proactive and reactive value enhancement methods. It coves all the necessary theory and practices in a practical and non-mathematical manner. The book will be essential reading for anyone wishing to understand or implement modern process improvement techniques.

Dr William Truscott is a well-known expert in the field of Six Sigma. As a consultant and trainer, he has helped many large companies, together with their supply base, to implement successful business improvement initiatives. Companies, with whom he has had long-standing relationships, range from those in the automotive industry (such as Ford Europe) to those in the retail sector (such as Marks & Spencer). He is a project leader and convenor within the International Standards Organization (ISO), in both the field of quality management systems and the application of statistical methods. As such he is instrumental in the development and worldwide standardization of ‘best practices’.