Offering enterprise resource planning (ERP) deployment strategies for information as diverse as patient records, police and community relations, and geospatial services, this text addresses the complex issues that information and communication technologies pose for small, midsize, and large organizations. Provided are recent research findings as well as practical assessments and suggestions for managers.

Author Biography: Gerald G. Grant is an assistant professor of information systems at Carleton University. He is the author of Managing Telecommunications and Networking Technologies in the 21st Century.