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Название: The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
Авторы: van Duyne D.K., Landay J.A., Hong J.I.
Distills the principles and best practices that make sites enjoyable to visit and a huge asset to the organizations they serve. This guide will help you focus on the needs and expectations of your customers and give you the tools you need to create a satisfying and effective Web site.