Our lives are built one conversation at a time.


Each day we have dozens of conversations. Some conversations are once-in-a-lifetime interactions that light us up and shift our course. Others seem stuck in an infinite loop, eventually becoming stale and repetitive.


We count on conversations to help us get what we want and need from other people, and we all put significant effort into making our conversations go well.


It can take work to start them off right: “We need to talk,” rarely starts an exchange anyone is looking forward to. When conversations get off track, it’s hard to walk away without regrets or replaying them in our heads.