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Название: The Outsourcing Enterprise
Автор: Leslie P. Willcocks
Аннотация:
We launched this series in 2006 to provide policy makers, workers, man- agers, academics, and students with a deeper understanding of the complex interlinks and influences among technological developments, including in information and communication technologies (ICT), work, organizations, and globalization. We have always felt that technology is all too often posi- tioned as the welcome driver of globalization. The popular press neatly packages technology’s influence on globalization with snappy sound bites, such as ‘any work that can be digitized will be globally sourced’. Cover stories report Indians doing US tax returns, Moroccans developing soft- ware for the French, Filipinos answering UK customer service calls, and the Chinese doing everything for everybody. Most glossy cover stories assume that all globalization is progressive, seamless, intractable, and leads to unmitigated good. But what we are experiencing in the twenty- first century in terms of the interrelationships between technology, work, and globalization is both profound and highly complex.