Advanced Topics in End User Computing is a series of books, which feature the latest research findings dealing with end user computing concepts, issues, and trends. Empirical and theoretical research concerned with all aspects of end user computing including development, utilization, and management are included. Advanced Topics in End User Computing, Volume 4 is a part of this series. Advanced Topics in End User Computing, Volume 4 is divided into three segments which cover such important topics as: organizational and end user computing issues, trends, and successes, collaborative technologies and implementation issues, and e-commerce processes and practices. This scholarly book is a collection which brings a wealth of end user computing information to one accessible location.