All people involved in the complex task of managing schools need all the
help we can get, and need it in forms that are lucid and clear, as well as
realistic. What I admire about this book is not only that it deals with the
reality of the everyday, including those periods of confusion and the need
for multiple and instantaneous decisions, but that it does so both with understanding and with good advice. We recognise that the author knows what
it is like to run a school and the difference between rhetoric and reality. We
also receive clear guidelines so that the chaos theory that is used is a means
of analysis and not an impact on the content!