Annals of Cases on Information Technology provides 37 case studies, authored by over 50 world-renowned academicians and practitioners in information technology each offering insight into how to succeed in IT projects and how to avoid costly failures. These case studies describe private and public organizations including educational institutions, electronic businesses and governmental organizations ranging in size from small businesses to large organizations. Additionally, they focus on a variety of technology projects including electronic commerce and electronic business initiatives, enterprise resource planning and reengineering efforts, data mining projects and the human factors relating to IT projects. *Note: This book is part of the series "Cases on Information Technology". This book is Volume Five within this series (Vol. V, 2003).