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Название: Service Management For Dummies (For Dummies (Computer Tech))
Авторы: Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper
Service management is a big topic covering lots of important issues that you must understand, whether you’re managing a data center, virtualizing your computing environment, looking for best practices, or getting a handle on all the technologies you need. We tie our service management discussions directly to the issue that companies care about most: meeting the key performance indicators for their businesses. We think that understanding service management from a business perspective better prepares you to help your company succeed.