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Название: High Tech, High Touch: Library Customer Service Through Technology
Авторы: Jurewicz L., Cutler T.
Today’s librarian cannot think about libraries and technology without
thinking of the wise, if somewhat curmudgeonly, words of Walt
Crawford. “Technology does not define libraries. . . . Technology is a
tool. . . . Libraries should serve their communities.”1 He has written
these words so often they are now almost synonymous with his name.
This book provides a perspective on the library service ethic through the
use of specific technologies.