Fully aligned with ISO 9000: 2000, it covers the development, implementation, and assessment of quality systems. It provides the whats, whys, and hows of ISO 9000: 2000 to assist quality system developers to meet requirements and to help auditors perform effective audits.

Presented in an A-Z format, the author guides the reader through each of the topics in ISO 9001: 2000. Where terms are used within a requirement or recommendation, the relevant clause is quoted. Examples show how specific requirements can be implemented, and in most cases a
sub-section is included that provides application guidance.

This A-Z guide will be essential for the manager or quality professional on the move, who spends time away from their office, or as a memory jogger for preparing proposals, policies, procedures, letters or planning audits or meeting staff, clients and executives.

Presented in an A-Z format, making the text more accessible and easier to digest.
Provides the whys and hows of ISO 9000: 2000, to assist quality developers meeting requirements, and to help auditors perform effectively.