We would like to acknowledge the following people for their kindness and support
in making this book possible.
Richard Kristof and Duncan Anderson of Global Knowledge, for their generous
access to the IT industry’s best courses, instructors, and training facilities.
Ralph Troupe, Rhonda St. John, and the team at Callisma for their invaluable insight
into the challenges of designing, deploying and supporting world-class enterprise
networks.
Karen Cross, Lance Tilford, Meaghan Cunningham, Kim Wylie, Harry Kirchner,
Kevin Votel, Kent Anderson, Frida Yara, Bill Getz, Jon Mayes, John Mesjak, Peg
O’Donnell, Sandra Patterson, Betty Redmond, Roy Remer, Ron Shapiro, Patricia
Kelly,Andrea Tetrick, Jennifer Pascal, Doug Reil, and David Dahl of Publishers
Group West for sharing their incredible marketing experience and expertise.
Jacquie Shanahan,AnnHelen Lindeholm, David Burton, Febea Marinetti, and
Rosie Moss of Elsevier Science for making certain that our vision remains worldwide
in scope.