"Keeping Found Things Found is the missing manual for 21st century literacy. We're at the epicenter of a rapidly expanding universe of personal information. Books, music, photos, videos, email, contacts, calendars, wills, bills, records, and receipts: how can we keep our piles and files from spiraling out of control? William Jones has the answer in this important book about finding our memories and organizing our lives. A must- read for designers, developers, librarians, and anyone else who cares about the future of information interaction." — Peter Morville, Author of, Ambient Findability, and Information Architecture for the World Wide Web "Today, software can deliver unprecedented support for managing our ever more copious information. This landmark book provides detailed knowledge of behavior and technology that is essential for effective design and use of these productivity tools." — Jonathan Grudin, Principal Researcher, Microsoft Research