The Six Sigma methodology is characterised by the concurrent and integrated use of managerial
and statistical techniques. This special feature makes the methodology not always
understandable or easily applicable. In this book we present the methodology through the
illustration of the most widespread techniques and tools involved in its application.
When we decided to write the book, our first intention was to produce a reference
textbook for a Six Sigma Black Belt university course, and in general a textbook that
would be useful for university courses and specialist training on Six Sigma, Quality
Management, Quality Control, Quality and Reliability Engineering, Risk Analysis and
Business Management. Today, with the book finished, we can say that it is also addressed
to business and engineering consultants, quality managers and managers of public and
private organisations