Here's a strong candidate for the most important word for the 21st Century. The word is Convergence. It's important because it will bring about one of the most subtle, yet profound changes in our modern way of life. Almost since its invention, the telephone has been a standard piece of equipment. We are used to seeing one on every desk in a company and at least one in every home. Now, the computer is achieving the same status. It is becoming a necessity, not a luxury. Convergence means the coming together of computer systems and telephone systems. Why is this so important? Because, like so many little things, it signifies something far greater. It means a change in the way that people communicate with each other.