Written for students and professionals alike, Making Sense of Change Management is the classic text in the field. It is aimed at readers who want to understand why change happens, how it happens and what needs to be done to make change a welcome concept rather than a dreaded one. It offers insights into the many frameworks, models and ways of approaching change and helps the reader apply the right approach to each unique situation.This completely revised and updated edition includes additional case studies and new chapters on change agents and managing change when companies must cut costs.