Pace, academic librarian and former Innovative Interfaces employee, explores the complex library-vendor relationships that challenge libraries of all types. Issues addressed include ownership versus access, privacy versus personalized online services, open-sourced versus proprietary databases, commercial versus homegrown, and adaptation of dot-com solutions to library systems. Pace also identifies public and private sector best practices and applies them to managing libraries, product development for libraries, and even recruitment and retention of staff and students. One outstanding chapter investigates "Business Models for Digital Library Services," and the final chapter suggests major changes to help libraries stay competitive in the new digital arena. Well organized and clearly written, this short book is a must-read for all practicing and future librarians
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