Worldwide telecom spending was over $4 trillion in 2004, and
virtually all 12 million businesses in the U.S. buy phone and other
telecom services Our book shows people at small and medium-sized
businesses how to make sense of telecom lingo and get the best deals
Includes an overview of the major players in the telecom industry and
an easy-to-understand explanation of the existing telecom
infrastructure Helps people pinpoint the telecom services best suited
to their business needs, understand billing, and troubleshoot
problems Covers emerging industry trends, such as Voice over Internet
Protocol (VoIP), and how they can help businesses cut costs