A practical how-to guide, this book takes readers through the ins and outs of planning and executing Kaizen Events in non-manufacturing settings and conducting post-event follow-up to sustain the changes made. The authors provide methods and tools to help build a motivated workforce and lay a foundation for continuous improvement. It is especially designed to assist continuous improvement professionals and leadership within the office areas of manufacturing, the service sector, and knowledge-worker environments Readers will learn how to effectively scope the activity, engage the right people, and facilitate events with measureable results..Their clear, concise presentation allows beginners and experienced practitioners to venture into non-manufacturing environments with comfort and ease. An accompanying CD provides immediate access to a number of Excel-based tools