Help maximize your performance on Exam 70-272, one of two required
exams for the new Microsoft Desktop Support Technician Certification
(MCDST), with this all-new MCDST TRAINING KIT. This kit packs the
tools and features exam candidates want most—including in-depth,
self-paced training based on final exam content; rigorous,
objective-by-objective review; exam tips from an expert,
exam-certified author; and a robust testing suite. It also provides
real-world scenarios, case studies, and troubleshooting labs for the
skills and expertise you can apply to the job. Focusing on building
your ability to resolve end-user incident requests about applications
running on the Microsoft Windows XP operating system in the corporate
or home environment, this official study guide covers configuring and
troubleshooting applications, including Microsoft Office and
Microsoft Internet Explorer; resolving issues related to usability
and application customization; configuring and troubleshooting
connectivity for applications; and configuring application security
features. Ace your exam preparation by working at your own pace
through the lessons, hands-on exercises, and practice tests. The
flexible, best-of-class test engine on CD-ROM features 425 practice
questions. Choose timed or untimed testing mode, generate random
tests or focus on discrete objectives or chapters, and get detailed
explanations for right and wrong answers—including pointers back to
the book for further study. You also get a 180-day evaluation version
of Windows XP software and other resources on CD-ROM—making this kit
an exceptional value and a great career investment.