More than 8,500 customers-ranging from independent consultants to large corporations-use WebEx online services to decrease the cost and increase the effectiveness of meetings, presentations, conferences, support, and training * WebEx grew by 35 percent from 2003 to 2004 and now controls 67 percent of the online conferencing market * Input from WebEx will enrich the book with actual examples and case studies of how individuals, small businesses, and large corporations are making use of the WebEx services