This practical book enables the reader to understand and evaluate the vast offerings of KM solutions in the three areas of technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use these tools and techniques. Over twenty case studies relate the real story of choosing and implementing various KM tools and techniques. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. Each chapter is structured along the "8Cs" framework developed by the editor: connectivity, content, commerce, community, capacity, culture, cooperation and capital.