In todays fiercely competitive marketplace, it is of vital importance that work flows through an organization as efficiently as possible in order to achieve long-term success. This new hands-on book teaches business and technical professionals how to build visual models that illustrate the current workflow process, and show where improvement and development can take place.

It provides proven techniques for identifying, modeling, and redesigning business processes, and shows how to make the transition into defining system requirements with Use Case Scenarios. This unique resource brings the two distinct disciplines of management and information technology together to help managers and analysts maintain a competitive edge. The book features real-world examples, clear summaries, project checklists, and other aids, making it a practical on-the-job guide for everyday use.