"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations." — from the foreword by TOM PETERS

"Revolutionary ideas...opportunities for breakthrough..." — STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People

"...unleash the true potential of a relationship or organization and move it to the next level...." — KEN BLANCHARD, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know — and Do

"The most recommended and most effective resource in my library." — STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace..." — SOLEDAD O'BRIEN, cohost of CNN's Morning Edition

"This book is the real deal....Read it, underline it, learn from it. It's a gem." — MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)