We both owe much to the Darden School of Business at the University of Virginia and the Batten Institute and their leadership. They brought us together and supported us every step of the way. We are especially grateful to Dean Robert Bruner and Batten Institute Managing Director Elizabeth O'Halloran, each of whom helped Jeanne find the time and then Jeanne and Tim the resources to accomplish this project. And to David Newkirk, who continued to tell us that our efforts would matter to managers.
And then there is our trusted editor, Amy Halliday. Amy has the gift of knowing when to push and when to pull. We are grateful for her unfailing candor, patience, and generous advice. She was a relentless advocate for the practicing manager. If this book does not appeal to the sensibilities of managers, it is not for lack of effort by her.